Last week, I brought up the topic of chief software architect Ray Ozzie leaving Microsoft. Since then, Ozzie, who rarely issues public statements, published a 3,453-word letter as a farewell and a final technology vision for Microsoft.
The “Dawn of a New Day” letter is a must-read. In it, he sticks mostly to the vision thing but also carves out some carefully worded explanations of why the company is where it is today.
Yet, for all our great progress, some of the opportunities I laid out in my memo five years ago remain elusive and are yet to be realized. … Certain of our competitors’ products and their rapid advancement & refinement of new usage scenarios have been quite noteworthy. Our early and clear vision notwithstanding, their execution has surpassed our own in mobile experiences, in the seamless fusion of hardware & software & services, and in social networking & myriad new forms of internet-centric social interaction.
It doesn’t take much to figure out that he’s talking about Apple and Google/Facebook. It goes without question that Microsoft has indeed transformed (a word he uses 14 times through the letter) not only the computing industry but also the world of business and communication. But a “seamless fusion of hardware & software” is something they’ve never been able to accomplish, and they have always trailed the pack when it came to creating “myriad new forms of internet-centric social interaction” — going all the way back to the first killer app, the Web browser.
Ozzie’s optimistic technology vision calls for Microsoft employees “imagining the ‘killer apps & services’ and ‘killer devices’ that match up to a broad range of customer needs as they’ll evolve in this new era.” But I’m still wondering if this is a vision that is already out of reach. Short of RFID implants or Wi-Fi access points attached to our corneas, we are already connected to the hilt. A bigger issue for businesses that want to be part of this future is management and governance. Those are areas that Microsoft can do a lot about, starting now.