CIO Symmetry


February 24, 2017  6:36 PM

Why 5G needs to be on CIOs’ radar; IT Priorities Survey results

Brian Holak Brian Holak Profile: Brian Holak

The following is our weekly roundup of SearchCIO and SearchCompliance content.

There’s a lot of hype around 5G, but does it amount to anything? Senior Executive Editor Linda Tucci seeks the answer in this week’s Searchlight column. In it, she details the roadblocks to widespread adoption, the massive potential of the technology and, most importantly, why it matters to CIOs.

The results from TechTarget’s ninth annual IT Priorities Survey are in! In this survey recap, Vice President of Editorial Rich Castagna highlights the key findings, including a focus on infrastructure upgrades and new technologies and a bump in budgets.

The enterprise use cases for artificial intelligence are plentiful, to say the least. So it should come as no surprise that AI can help businesses connect with customers like never before. In this installment of Data Mill, Senior News Writer Nicole Laskowski explores how machine learning empowers hyperpersonal customer service.

It may be time for CIOs to get familiar with product line management, says CEB’s Matt McWha. In this tip, McWha explains the importance of product line management and why CIOs should get on board.

In this video interview, John Viglione, former CTO and current executive vice president at Vertex Inc., shares his take on IT executives making the transition to business-focused roles, including becoming board members.

Which is better for cybersecurity: trained humans or automation? On SearchCompliance, Assistant Editor Mekhala Roy talks ransomware detection and explores why humans may (or may not) be a strong asset in company efforts.

Over on our Total CIO blog, Laskowski recaps a meeting of public and private sector individuals to discuss the challenges and hopes of smart city platforms. Plus, Tucci shares AI research scientist Francesca Rossi’s insights on the topic of AI ethics. Finally, Features Writer Jason Sparapani discusses OpenStack skills.

Please follow @SearchCIO, @SearchCIOSMB and @ITCompliance for our new stories throughout the week.

February 17, 2017  5:25 PM

OpenStack in the enterprise; tech trends from a legal perspective

Brian Holak Brian Holak Profile: Brian Holak

The following is our weekly roundup of SearchCIO and SearchCompliance content.

Want to improve IT agility? Try the OpenStack framework, says Niel Nickolaisen, CTO at O.C. Tanner Co. In this tip, Nickolaisen shares his team’s OpenStack story and how the framework helped them deliver “fluid, portable and complete” IT services.

Our OpenStack coverage doesn’t stop there. SearchCIO spoke with Forrester analyst Lauren Nelson, who specializes in cloud computing strategy, about what CIOs need to know when assessing the benefits of OpenStack. Plus, find out why the challenges associated with OpenStack may prove too much for some companies to handle.

International law firm Mayer Brown recently held a teleconference in which they talked 2017 technology trends and predictions — from a legal perspective. First, Features Writer Jason Sparapani runs down the firm’s top trend picks for 2017 and the rationale behind them. Then, he focuses on the firm’s prediction that cloud-based technology will empower digital business more than ever before in 2017.

How experienced are you with the process of data monetization? Presenters at the recent DataMoney Conference in New York shared a lot of insight on the matter. In this tip, learn the ins and outs of monetizing data.

In parts three and four of this SearchCompliance webcast, Georgia Weidman, founder and CTO of Shevirah, Inc. and Bulb Security LLC, discusses how changing mobile endpoints requires a fresh look at data protection strategies and explains what’s fueling enterprise security threats and how to mitigate them.

Lastly, in this TotalCIO blog post, Sparapani explains how custom cloud applications pose a critical new security threat.

Please follow @SearchCIO, @SearchCIOSMB and @ITCompliance for our new stories throughout the week.


February 10, 2017  6:41 PM

IoT explosion a wake-up call for CIOs

Mekhala Roy Mekhala Roy Profile: Mekhala Roy

This week, a new report from market analyst firm Gartner predicted that 2017 will be the year when the number of connected devices will surpass the world’s population. In Searchlight, Associate Site Editor Brian Holak talked with analysts and security experts to find out the reasons why enterprises are cautious about IoT adoption and what CIOs should be doing.

Senior Site Editor John Moore spoke with Ted Ross, general manager and CIO for the city of Los Angeles, to find out about the issues that an organization faces when introducing new versions of products like Windows Server. Listen to this podcast to find out the process of information technology adoption for CIOs.

Digital tech is fueling the Dunkin’ Brands Inc., according to chairman and chief executive Nigel Travis. Senior Executive Editor Linda Tucci writes about the brand’s push for digital initiatives and how the company has benefited from it.

Data is the new oil of the digital economy. In a webinar titled Data and Analytics Leadership and Vision 2017, Gartner’s Debra Logan talked about why more companies are investing in analytics and why data transparency is of utmost importance.

On Total CIO, Senior News Writer Nicole Laskowski talked with experts to find out who should be the boss of the chief digital officer — the CIO or the CEO? Laskowski also writes about the recent findings from Accenture’s Technology Vision 2017 report, which states that artificial intelligence is the new user interface.

Over on SearchCompliance, we have a webcast series on enterprise cybersecurity. Georgia Weidman, founder and CTO of Shevirah, Inc. and Bulb Security LLC, discussed how modern technology creates numerous cybersecurity threats for enterprises. Here, in part one of the webcast, Weidman discusses the expanding network perimeter. In part two of the webcast, she talks about the assumptions surrounding corporate networks and explains what the reality actually is. Stay tuned for parts 3 and 4 of the webcast.

Please follow @SearchCIO, @SearchCIOSMB and @ITCompliance to get updates on new stories throughout the week.


February 3, 2017  6:26 PM

23 principles to help avoid an AI apocalypse

Mekhala Roy Mekhala Roy Profile: Mekhala Roy

This week, tech leaders established new guidelines for AI, known as the Asilomar AI Principles. It is a set of guidelines that aims to prevent a Westworld-like AI apocalypse, writes Senior Executive Editor Linda Tucci in this week’s Searchlight. Tucci talked to analysts to find out what it means for CIOs implementing AI projects and how the principles will shape the future of AI.

Associate Site Editor Brian Holak interviewed a bunch of IT professionals at the Gartner Symposium in Orlando, Fla. last year. In this video, HTRI’s Ray Toler talks about the benefits and challenges of aligning business and IT and Thomas Jefferson University’s Neil Gomes shares pointers on how organizations should plan out their digital transformation journey.

In this video montage, IT executives talk about the specific skills they look for in a candidate they are hiring and share the best piece of advice they have ever been given.

Goldman Sachs CIO Martin Chavez was the keynote speaker at the recent Data, Dollars and Algorithms: The Computational Economy event in Cambridge, Mass. Senior News Writer Nicole Laskowski writes about how the investment bank is implementing APIs, open source and cloud services in its new consumer business called Marcus.com and how it helps fintech startups. Also, read about how Goldman Sachs is focusing on building digital ecosystems.

Michael Simon, who heads the data science and engineering teams at the CIA, talked about the organization’s data science program at last month’s Chief Data Officer Summit in New York. Tucci writes about the four features of data science — transparency, innovation, the inclusion of multiple perspectives and the quest for causality — that Simon believes help his team “find the truth.”

In this video, Whitewater Projects’ Joseph Flahiff explains why transparency is required at leadership level in order for organizations to implement initiatives with speed. Flahiff also explains why organizations need hierarchy, but not power.  In this video, Flahiff outlines the Agile impact on non-IT groups in an organization and how they will be affected as IT starts delivering products faster.

The goal of automation should be to empower workers and not replace them. That was the message from experts at the Automation Innovation conference in New York last month. Senior Site Editor Ben Cole writes about IT automation strategy, ways to make the strategy successful and challenges associated with automation innovation.

With cybersecurity threats increasing in number and sophistication, IT security executives suggest bringing in “threat hunters” to the game. Senior Site Editor John Moore talks to security experts to find out how the threat hunters’ mission is to find security incidents that automated systems miss.

Over on TotalCIO, Sparapani writes about the benefits that language-learning company Rosetta Stone experienced after implementing copy data management software. Sparapani also digs deeper to find out how important the net neutrality law is to a free, open and competitive internet.

Cloud computing has been on the market for over a decade now, but there is no dearth of cloud-questions. Sparapani writes about the two questions that viewers asked Gartner analyst Donna Scott during a recent webinar for CIOs.

Artificial intelligence is taking the enterprise by storm. Editorial Director Sue Troy spoke with Josh Sutton, global head of data and artificial intelligence at Publicis.Sapient, to understand the challenges that CIOs could face when implementing AI and how mapping out an AI strategy can help.

City CIOs and technology policy makers gathered at Harvard University to participate in the 2017 Smart Cities Innovation Accelerator event and talked about their smart city initiatives. Laskowski writes about what ensued.

Over on our SearchCompliance site, security experts share their advice on resolutions that organizations should be taking to bolster their cybersecurity strategies.

A majority of security professionals believe that cybersecurity skills shortage is impacting their organization, according to a survey conducted by Enterprise Strategy Group (ESG) and Information Systems Security Association (ISSA). ESG’s Jon Oltsik and ISSA’s Candy Alexander talk about ways to address the skills gap and how CISOs can help organizations understand the role of infosec.

Please follow @SearchCIO, @SearchCIOSMB and @ITCompliance to get updates on new stories throughout the week.


January 31, 2017  7:47 PM

Two questions about public and private clouds

Jason Sparapani Jason Sparapani Profile: Jason Sparapani
Cloud Computing, Private Cloud, Public Cloud, TCO

Cloud computing has been on the market for more than 10 years, said Gartner analyst Donna Scott, but there’s no shortage of confusion out there about what’s available. She tried to dispel some of that confusion during a recent webinar for CIOs. Here are two questions people watching had about public and private clouds.

What types of data tend to be on public and private clouds?

There are a few types of data most companies don’t want in the public cloud, Scott said. One is intellectual property. The reason is simple: They don’t want to share it, like other critical pieces of IT operations.

“You don’t want to share networks. You don’t want to share storage. You don’t want to share compute,” Scott said.

Companies often put these data types, along with personally identifiable or regulated information, in private clouds — either on premises or in a colocation facility, where they rent the space but own the hardware.

There are public clouds, Scott said, that have private-cloud-like capabilities — so there’s less sharing, “but you have to look at it really closely and decide what you want to share and what you don’t want to share and make that evaluation.”

How should a company calculate total cost of ownership for public and private clouds?

“You need to look at the cost of delivering the service” both on premises and in the cloud, Scott said.

That way, companies can compare them and make a decision.

Take email as an example. If a company has an on-premises email application, it can determine what the costs are for each user — what the equipment costs, what licensing costs, what maintaining and keeping email running 24/7 costs.

“You’re basically adding up all the costs and dividing by the employees that use it, and that gives you per-user costs,” she said. “So if you’re going to consider going to public cloud then you can compare — and you want to try to compare apples to apples.”

To do this type of calculation and analysis, IT departments should get their finance offices involved — because most of them don’t have a good handle on what it costs to deliver IT services, Scott said.

Gartner analyst Donna Scott discuss roles necessary for cloud computing in this SearchCIO tip.


January 27, 2017  6:15 PM

President’s FCC pick could shake up net neutrality

Brian Holak Brian Holak Profile: Brian Holak

With Trump’s FCC pick, Ajit Pai, the future of net neutrality is uncertain. With Pai considering scaling back net neutrality rules, what do CIOs need to know? In this Searchlight column, Features Writer Jason Sparapani addresses that question and the debate over net neutrality.

In these two CIO Minute videos, SearchCIO columnist Joseph Flahiff gives advice on CIO leadership. In the first video, he explains why the best way to empower their employees is to, well…not empower them. In the second video, Flahiff talks about why asking employees questions is better than telling them what to do.

During a recent webinar on cloud computing for CIOs, Gartner analyst Donna Scott detailed three roles — forming strategy, implementing strategy and budgeting — that cloud needs to fill in order for CIOs to fully realize its benefits. Scott also weighs the pros and cons of a multicloud strategy.

Speaking of cloud, in this tip from Mark Tonsetic, IT practice leader at CEB, learn how to sell the value of cloud to business leaders. Hint: it requires more than the usual cost and speed arguments.

DevOps adoption isn’t a walk in the park. Luckily, SearchCIO columnist Niel Nickolaisen is here to help. In this advice column, Nickolaisen offers seven helpful pointers for embarking on your DevOps adoption journey, starting with fully embracing the culture and philosophy.

Artificial intelligence is only going to become more prominent in the coming years, but what is the technology’s enterprise advantage? In this tip, AI expert Josh Sutton lays out the three ways in which businesses can benefit from today’s AI.

Has your organization considered employing the service integration and management (SIAM) model? In this Q&A, Pace Harmon’s David Clifford defines the SIAM model and explains why CIOs should know it.

There’s more behind CompTIA than IT certification programs. The company just announced that it is launching its first IT professional organization this spring. Assistant Editor Mekhala Roy details the program in this blog post.

Please follow @SearchCIO, @SearchCIOSMB and @ITCompliance for our new stories throughout the week.


January 24, 2017  6:22 PM

CompTIA AITP to support IT pros along their ‘resume-to-retirement’ journey

Mekhala Roy Mekhala Roy Profile: Mekhala Roy

Chicago-based IT trade association CompTIA, best known for its vendor-neutral IT certification programs, is launching its first IT professional organization this spring.

“We absolutely hope that through this formalized association and the resources we are offering we can have an impact on the skills gap and encourage folks to enter the industry,” Nancy Hammervik, senior vice president of industry relations at CompTIA, said.

As a part of this initiative, CompTIA has acquired the Association of Information Technology Professionals (AITP), a global association for IT professionals founded in 1951. The new organization will be named CompTIA AITP.

Nancy Hammervik, senior vice president of industry relations for CompTIA

Nancy Hammervik, senior vice president of industry relations at CompTIA

“There’s a lot of synergy between the organizations, but what we liked most about AITP was that they have a strong existing chapter infrastructure, where they have student chapters at universities and colleges, and professional chapters in different geographic cities and locations,” Hammervik said.

Hammervik envisions CompTIA AITP helping members along their “resume-to-retirement” journey. Membership will be open to anyone who works in the IT industry and also to high school and college students.

Bolster student interest in IT careers, support IT professionals

CompTIA research indicates that interest among high school students for pursuing a career in IT and getting a degree in computer science is waning, which in turn will contribute to widening the skills gap in the IT industry, Hammervik said.

“What they need is an influencer, a mentor that can spend a little bit of time with them,” she said. “We highly encourage CIOs to give back to the industry … to get involved in any community program where they can be mentors and where they can build internships [for students].”

CompTIA AITP will primarily target the pool of 1.2 million certified CompTIA alumni in the U.S. for membership, Hammervik said.

“We have already established some trust and rapport … this was a natural progression to extend the relationship beyond just training,” she added. “If we could leverage these relationships and stay close to them throughout their career it will help to build a more solid industry.”

Some perks of the paid membership include access to a customized career portal to help individuals write resumes and plan out a career roadmap coupled with networking opportunities, and discounts on CompTIA’s certifications and continuing education programs.


January 20, 2017  6:10 PM

Could outcome of Oculus trial impede enterprise VR adoption?

Mekhala Roy Mekhala Roy Profile: Mekhala Roy

This week, video game company ZeniMax accused Facebook-owned Oculus VR of stealing some of its key intellectual property and then using it for designing Oculus VR headset. In Searchlight, Associate Site Editor Brian Holak talks to analysts to find out what implications the lawsuit could have on enterprise VR adoption.

With corporate boards putting more focus on technology, the number of CIO board appointments is on the rise. “All the indicators suggest that the topic of technology has increased as a board topic because of the additional scrutiny and accountability expected on the topic by boards. And sometimes the skill set they want is right in that sweet spot of CIO,” Holly Morris, a former CIO and current board member at NIIT Technologies Ltd., told SearchCIO Contributor Mary K. Pratt. Pratt talks to CIOs serving on corporate boards to find out the requirements and the benefits associated with such appointments.

January is almost over. Here’s a quick recap of our compilation of the most popular stories on our SearchCIO site from 2016:

Features Writer Jason Sparapani looks back at the top tech news that SearchCIO covered in 2016, ranging from the Delta outage to Donald Trump winning the U.S. presidential election.

SearchCIO attended scores of conferences in 2016. Associate Editor Brian Holak looks back at some of our favorites.

In this article, Senior Executive Editor Linda Tucci presents the top 11 advice columns from 2016.

Senior Site Editor John Moore looks back at articles from 2016 that highlights what traditional enterprises can learn from startups.

Senior News Writer Nicole Laskowski lists the best-read Data Mill columns in 2016. The most-read articles explored topics like AR, VR and AI.

As government contractors prep for Defense Federal Acquisition Regulation Supplement compliance, Alvaka Network’s Kevin McDonald outlines the rules and requirements for being compliant with DFARS in this tip on our SearchCompliance site.


January 13, 2017  5:39 PM

Privacy trampled under the hooves of new tech

Mekhala Roy Mekhala Roy Profile: Mekhala Roy

Consumer privacy took center stage at Federal Trade Commission’s PrivacyCon event held in Washington D.C. on Thursday. Senior Executive Editor, Linda Tucci explores how advancements in technology are taking a toll on consumer privacy, as discussed at the event, and what it means for CIOs. Also in Searchlight: Amazon to add 100,000 jobs to the U.S. economy by 2018.

“Most remarkably innovative startups begin as a bad idea,” according to Whitewater Projects’ Joseph Flahiff. He suggests organizations should look at the design of political and social movements to help them learn about ways to sustain innovation.

Senior News Writer Nicole Laskowski sums up the five analytics predictions for 2017 from researches at the International Institute for Analytics (IIA). An increase in classification of cognitive tools and in the availability of analytics-specific chips and application are just two of them. Also read about the five analytics priorities by IIA.

On TotalCIO, Features Writer Jason Sparapani writes about how language-learning company Rosetta Stone is using cloud technology to revamp its business to better serve customers. Mark Moseley, head of IT at Rosetta Stone, also explained why it’s important for the company to partner with their users in this technology-driven business era.

At the recent ISSA International Conference in Dallas, privacy advocate Grace Buckler talked about the importance of corporate leaders setting the right information protection tone in their organizations. In this Q&A on our SearchCompliance site, learn why a security leader’s attitude is important to ensure the security and privacy of corporate information.

Please follow @SearchCIO, @SearchCIOSMB and @ITCompliance to get updates on new stories throughout the week.


January 6, 2017  6:02 PM

CES 2017: The CIO angle

Brian Holak Brian Holak Profile: Brian Holak
Artificial intelligence

A bevy of new consumer technology products were unveiled this week at CES 2017, but what does it have to do with CIOs? A lot, according to industry analysts. But it’s not so much the fancy gadgets as the technology behind them that CIOs should be paying attention to. In this Searchlight column, Features Writer Jason Sparapani explores the IT and business impact of the technologies behind this year’s CES event.

As we kick off a new year, what are your 2017 IT resolutions? We asked eight CIOs and IT execs that question and their responses suggest we’ll see improved customer service and smarter technology strategies this year. Speaking of resolutions, in this column CTO Niel Nickolaisen looks back at IT lessons from 2016 and makes some of his own 2017 resolutions.

Experts we talked to this year doled out so many tips for adapting to new technologies and strategies that we thought we’d round them up into a detailed end-of-year list. In this article, Senior Executive Editor presents the top 11 advice columns from 2016.

A company known for language-learning CDs is hitting “play” on digital transformation. In this Q&A, Sparapani chats with Mark Moseley, vice president of IT at Rosetta Stone, about how the company is undergoing an extensive digital transformation and the challenges it’s facing.

Not all innovation is the same. In this installment of CIO Minute, SearchCIO columnist Joseph Flahiff discusses incremental vs. disruptive innovation and why it’s important for today’s businesses to focus on the latter.

Millennials are a widespread force in IT, but training them comes with its own unique set of challenges. In this Conference Notebook, get advice for teaching Millennials critical leadership skills.

Over on SearchCompliance, Assistant Editor Mekhala Roy talks to experts to get their take on data anonymization techniques and the benefits and challenges associated with them.

Please follow @SearchCIO, @SearchCIOSMB and @ITCompliance for our new stories throughout the week.


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