http://itknowledgeexchange.techtarget.com/cheap-computing/how-to-get-customer-service-or-tech-support-help-without-going-nuts/ Your guide to low-cost computer hardware and software for both home and business use Tue, 21 May 2013 14:25:11 +0000 hourly 1 http://itknowledgeexchange.techtarget.com/cheap-computing/how-to-get-customer-service-or-tech-support-help-without-going-nuts/#comment-14 TomLiotta Mon, 07 Jan 2013 07:04:11 +0000 http://itknowledgeexchange.techtarget.com/cheap-computing/?p=261#comment-14 A number of years ago, I put a change of address in for a credit card account. After that I didn’t realize for an extra month that I wasn’t being mailed statements. It’s harder to remember to pay monthly bills when they don’t show up. I called the 800-number for service and entered a menu maze.
 
That’s not a horrible problem except that the recording directed me to key in my account number and my zip code so that I could be routed to the proper representative. And after doing so, a recording came again telling that no such account was listed with that zip code and to please try again. There was no combination that worked and no escape that I could figure out from the menu at that time.
 
I realized that my change-of-address had been recorded with the wrong address, with an incorrect zip code if nothing else. Maybe I wrote it wrong; I don’t know. It didn’t matter. There was nowhere that I could find any way to get it straightened out in any timely fashion. My zip code at the least was incorrect in their database, and I had no way to get it corrected.
 
Automation can be great, but it has to have paths that customers need not what the businesses need.
 
Tom

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