Channel Marker:

Ted Schadler

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November 17, 2010  7:59 PM

Why empowering your employees could transform your business



Posted by: Heather Clancy
Forrester Research, Heather Clancy, IT channel products and services, Josh Bernoff, Ted Schadler

How many of you out there can vividly remember the times that you wished some customer service person would just get off the script and do something, usually something very simple, to address your problem? That's the simple question. Here's the hard one: How many of you solution provider types out...

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