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May 4, 2012  3:41 PM

Does CRM need to be social?



Posted by: Heather Clancy
Gartner, Heather Clancy, IT channel products and services, social business software, social CRM

In case you haven't noticed, 2012 is the year in which businesses are supposed to get more social. Collaboration solutions are getting a makeover, thanks to the help of social business software companies such as pioneer Jive Software. Customer service is getting more social, through applications...

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