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	<title>Channel Marker &#187; J Allard</title>
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		<title>Microsoft insiders question top leadership</title>
		<link>http://itknowledgeexchange.techtarget.com/channel-marker/microsoft-insiders-question-top-leadership/</link>
		<comments>http://itknowledgeexchange.techtarget.com/channel-marker/microsoft-insiders-question-top-leadership/#comments</comments>
		<pubDate>Wed, 03 Nov 2010 16:52:24 +0000</pubDate>
		<dc:creator>badarrow</dc:creator>
				<category><![CDATA[Barbara Darrow]]></category>
		<category><![CDATA[Bill Gates]]></category>
		<category><![CDATA[IT channel products and technologies]]></category>
		<category><![CDATA[J Allard]]></category>
		<category><![CDATA[Mark Hurd]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Robbie Bach]]></category>
		<category><![CDATA[Steve Ballmer]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/channel-marker/?p=3602</guid>
		<description><![CDATA[Given the number of high-profile executives leaving Microsoft in recent months, there are some inside (and out) of the company that wonder if Steve Ballmer is the problem, rather than the solution, for Microsoft. Some even speculate about a &#8220;draft Bill&#8221; movement to bring back co-founder and chairman Bill Gates as CEO. That may be [...]]]></description>
				<content:encoded><![CDATA[<p>Given the number of high-profile executives leaving Microsoft in recent months, there are some inside (and out) of the company that wonder if <a href="http://www.reuters.com/article/idUSTRE69P45I20101027">Steve Ballmer is the problem</a>, rather than the solution, for Microsoft.<span id="more-3602"></span></p>
<p>Some even speculate about a &#8220;draft Bill&#8221; movement to bring back co-founder and chairman Bill Gates as CEO. That may be wishful thinking by the cadre at the company that view Gates much like the Apple faithful viewed Steve Jobs, who returned from exile to &#8220;rescue&#8221; Apple with the holy iTrinity (iPod, iPhone and iPad.)</p>
<p>That seems far-fetched given Gates&#8217; work with his foundation. He now has real outside interests, after all.</p>
<p> The latest exec out the door in Redmond will be Ray Ozzie, Gates&#8217; hand-picked successor as chief software architect. But Ozzie was preceded by <a href="http://www.microsoft.com/Presspass/press/2010/sep10/09-09statement.mspx">Stephen Elop </a>(a relative newbie brought in less than two years from Juniper ago to run the Office juggernaut. Elop left last month to become CEO of Nokia.) <a href="http://gizmodo.com/5547667/why-robbie-bach-left-microsoft-and-why-it-matters">Robbie Bach</a>, who&#8217;d headed games, left this fall after nearly 20 years. <a href="http://www.tomshardware.com/news/J-Allard-Microsoft-Xbox-Xbox-360-courier,10509.html">J. Allard, of X-box fame, also called it a day</a>, although allegedly continues to serve as an advisor to Ballmer.</p>
<p>The natives at Microsoft are, indeed, restless about all these exits.</p>
<p><a href="http://minimsft.blogspot.com/2010/10/microsoft-fy11q1-results.html">From Mini-Microsoft: </a></p>
<blockquote><p>&#8220;&#8230;there&#8217;s been serious concern that Mr. Ballmer is clearing the executive bench at Microsoft. Or is it cleaning house? Since we&#8217;re unable to criticize any mistakes our departed leaders have made, it remains a big unknown.&#8221;</p></blockquote>
<p> Wall Street is not enamored of Ballmer who spent big on Internet search, Windows phones and other things where Microsoft has yet to achieve substantive market share. Given that the last quarter went very well  based on very strong sales of Windows and Office, one might think they&#8217;d give the guy a break.  (Microsoft&#8217;s profit soared 51% for the first quarter.) But not clear they&#8217;re doing so.</p>
<p>For its <a href="http://www.microsoft.com/Investor/EarningsAndFinancials/Earnings/PressReleaseAndWebcast/FY11/Q1/default.aspx">first fiscal quarter</a>&#8211;the first full quarter of sales for Office 2010&#8211;the company said that division&#8217;s sales rose 14% to hit just over $5 billion compared to $4.52 billion for the year-ago period. The Microsoft Business Division also includes the company&#8217;s ERP and CRM software, but Office is by far the giant in that group.)</p>
<p>Windows led the company this quarter, with sales of the relatively new Windows 7 up 66% to $4.79 billion compared to $2.88 billion for the comparable quarter last year.</p>
<p>Still, for all that goodness, doubts around Ballmer&#8217;s leadership&#8211;and his huge gambles on Internet search and Windows phones&#8211; persist.</p>
<p> </p>
<p>Here&#8217;s the money quote from <a href="http://online.wsj.com/article/SB10001424052702303362404575580673224914364.html"><em> The Wall Street Journal</em></a>.</p>
<p> </p>
<blockquote><p>&#8220;The coming quarters will be big tests of Chief Executive  Steve Ballmer&#8217;s big investments in new consumer markets. The company continues to lose money in its online services division, as its operating loss in the group widened to $560 million from $477 million in the year-ago quarter.&#8221;</p></blockquote>
<p> </p>
<p>There are even those who whisper about some other CEO replacement possibilities. One longtime Microsoft insider even dropped the &#8220;H bomb,&#8221;  speculating that Mark Hurd might be a suitable CEO-in-waiting for Microsoft. Hurd, as you may have heard, is co-president at Oracle Corp., after a profitable sojourn as HP&#8217;s CEO.  But as we all know now, for many high-powered execs, there&#8217;s nothing like the CEO slot. Does anyone doubt that Hurd wouldn&#8217;t jump ship if such a plum were proffered? </p>
<p>Discuss amongst yourselves.</p>
<p><em><span style="color: #000000;font-family: 'Calibri','sans-serif'"><span style="font-size: small">Let us know what you think about the story; email Barbara Darrow, Senior News Director at </span></span></em><a href="mailto:bdarrow@techtarget.com"><em><span style="color: #0000ff;font-family: 'Calibri','sans-serif'"><span style="font-size: small">bdarrow@techtarget.com</span></span></em></a><em><span style="color: #000000;font-family: 'Calibri','sans-serif'"><span style="font-size: small">, or </span></span></em><a href="http://twitter.com/ITChannelTT" target="_blank"><em><span style="color: #0000ff;font-family: 'Calibri','sans-serif'"><span style="font-size: small">follow us on twitter</span></span></em></a><span style="font-size: small"><em><span style="color: #000000;font-family: 'Calibri','sans-serif'">.</span></em></span></p>
<p class="MsoNormal"><em><span style="font-size: 12pt;color: #000000"><span style="font-family: Calibri">Check out more IT channel news on </span></span></em><a href="http://searchitchannel.techtarget.com/"><em><span style="font-size: 12pt;color: #800080"><span style="font-family: Calibri">SearchITChannel.com</span></span></em></a><em><span style="font-size: 12pt;color: #000000"><span style="font-family: Calibri">.</span></span></em></p>
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		<title>Microsoft wake up call</title>
		<link>http://itknowledgeexchange.techtarget.com/channel-marker/microsoft-wake-up-call/</link>
		<comments>http://itknowledgeexchange.techtarget.com/channel-marker/microsoft-wake-up-call/#comments</comments>
		<pubDate>Thu, 27 May 2010 17:29:16 +0000</pubDate>
		<dc:creator>badarrow</dc:creator>
				<category><![CDATA[Apple]]></category>
		<category><![CDATA[Barbara Darrow]]></category>
		<category><![CDATA[IT channel products and services]]></category>
		<category><![CDATA[J Allard]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Robbie Bach]]></category>
		<category><![CDATA[Steve Ballmer]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/channel-marker/?p=3104</guid>
		<description><![CDATA[Even avowed Microsoft boosters are concerned about the company&#8217;s recent travails. As someone who doesn&#8217;t follow the vendor as closely as in the past, it&#8217;s still very clear that Microsoft has big &#8220;issues&#8221; not the least of which is that it lost its market-cap dominance to Apple, the most proprietary&#8211;and in some ways most user-unfriendly&#8211; vendor [...]]]></description>
				<content:encoded><![CDATA[<p>Even avowed<a href="http://www.brustblog.com/archive/2010/05/26/letter-to-ballmer-making-better-consumer-devices.aspx"> Microsoft boosters </a>are concerned about the company&#8217;s recent travails.</p>
<p>As someone who doesn&#8217;t follow the vendor as closely as in the past, it&#8217;s still very clear that Microsoft has big &#8220;issues&#8221; not the least of which is that it <a href="http://www.sfgate.com/cgi-bin/article.cgi?f=/g/a/2010/05/27/businessinsider-is-apple-really-worth-more-than-microsoft-2010-5.DTL">lost its market-cap dominance to Apple</a>, the most proprietary&#8211;and in some ways most user-unfriendly&#8211; vendor in tech.</p>
<p>The departures of <a href="http://content.usatoday.com/communities/technologylive/post/2010/05/robbie-bachs-retirement-puts-spotlight-on-microsofts-struggles-/1">Robbie Bach </a>(who will retire in the fall) and <a href="http://arstechnica.com/microsoft/news/2010/05/is-microsofts-shake-up-enough-to-get-ed-back-on-track.ars">J Allard </a>certainly got folks&#8217; attention. One Microsoft partner is anxious about the company, beyond the Enterprise &amp; Device division, which is where Bach and Allard resided.</p>
<p class="MsoNormal" style="margin: 0in 0in 0pt"><span style="font-size: 10pt;color: #000000;font-family: &quot;Tahoma&quot;,&quot;sans-serif&amp;quot">&#8220;I am very worried about Microsoft in general. [It's a]  c</span><span style="font-size: 12pt;font-family: &quot;Times New Roman&quot;,&quot;serif&amp;quot">omedy of errors, except not funny,&#8221; he noted.</span></p>
<p><span id="more-3104"></span></p>
<p>On some level, who cares about market cap? And, executive exits at a company Microsoft&#8217;s size are to be expected &#8212; the company remains huge. But, the news is worth noting because it reinforces the perception that Apple&#8217;s commitment to slick design of premium products trumps. Microsoft&#8217;s habit of churning out ho-hum stuff. (Not that Apple is safe: Google&#8217;s Android phones are starting to kick the iPhone&#8217;s butt. But note that Windows Mobile (or is it Windows CE?) phones aren&#8217;t even part of the discussion. )</p>
<p>CEO Steve Ballmer used to talk about how much Microsoft listened, listened, LISTENED to customers and to partners and to developers&#8211;and he was right. The company famously over-researched every decision. It had charts and graphs an matrices and 8 by 10 glossies to back up each move.</p>
<p>But that listening has been in short supply lately. Ballmer&#8217;s kids famously could not use an iPod or an iPhone or Google search. He mock-stomped on an employee&#8217;s iPhone during a company rally. Seems to me that a little unofficial field research here might have come in handy.</p>
<p>The world mocked Apple&#8217;s iPad naming decision but it generated reams of free publicity as the feminine hygiene product jokes ricocheted around the Web. But &#8220;iPad&#8221; rolls trippingly off the tongue compared to Microsoft Office SharePoint Server.  Anyone want the soon-to-launch Windows Server 2008 R2 SP 1? Nope. Didn&#8217;t think so.</p>
<p>Naysayers once derided Apple&#8217;s iPhone as a toy, a lowly &#8220;consumer&#8221; product. Well, look how many Microsoft insiders and PR people carry iPhones versus the politically correct but underachieving Windows phones. And many of them use iPhones to access Exchange mail.</p>
<p>A few years ago, someone (ahem) wrote that <a href="http://www.crn.com/software/21401368;jsessionid=LPFBCBDHITMK3QE1GHPSKH4ATMY32JVN">MIcrosoft had become the new IBM</a>, It had morphed into an old-guard, legacy IT provider dedicated to protecting its installed base as opposed to generating new products that people actually wanted to buy. Microsoft&#8217;s problem was that people upgraded not because they wanted the new products  but because they had to stay legal.</p>
<p>Talk of customer satisfaction faded away. Without knowing the facts of <a href="http://www.xconomy.com/seattle/2010/05/18/microsoft-sues-salesforce-com/">Microsoft&#8217;s patent infringement suit against Salesforce.com,</a> you got to think this is a company that is becoming more prone to litigate than to innovate.</p>
<p>A long-time Microsoft Gold partner was disheartened by a recent meeting at Microsoft&#8217;s regional office. In the past, such confabs were full of over-the-top talk about &#8220;delighting&#8221; the customer, about customer service, about providing value.  The verbiage about innovation often verged on the nauseating, but at least there was some acknowledgement of the need to pay lip service to customer service. This time, he confided, it was all about selling stuff, and not stuff people wanted or needed. &#8220;It sounded like Glengarry Glen Ross in there.&#8221;</p>
<p>Don&#8217;t get him wrong: He wants to sell stuff. But he wants to sell stuff that customers actually have enthuiasm for, not something that they have to swallow as part of a rather distasteful Enterprise Agreement.</p>
<p>Microsoft is very much in trouble.</p>
<p><span style="font-size: small;font-family: Calibri">Check out more IT channel news on </span><a href="http://searchitchannel.techtarget.com/"><span style="font-size: small;font-family: Calibri">SearchITChannel.com</span></a><span style="font-size: small;font-family: Calibri"> and follow us on </span><a href="http://twitter.com/itchanneltt"><span style="font-size: small;color: #800080;font-family: Calibri">Twitter</span></a><span style="font-size: small;font-family: Calibri">!</span></p>
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