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May 4, 2012  3:41 PM

Does CRM need to be social?



Posted by: Heather Clancy
Gartner, Heather Clancy, IT channel products and services, social business software, social CRM

In case you haven't noticed, 2012 is the year in which businesses are supposed to get more social. Collaboration solutions are getting a makeover, thanks to the help of social business software companies such as pioneer Jive Software. Customer service is getting more social, through applications...

April 27, 2012  6:03 PM

Is the cloud the right prescription for health care IT?



Posted by: Heather Clancy
Allscripts, Cloud, EHR, electronic health records, healthcare IT, Heather Clancy, IT channel products and services

One of the darlings of the health care IT software sector, Allscripts, announced a tough first-quarter this week. Bookings were off year-over-year -- slipping to $194.6 million for...


April 6, 2012  8:00 PM

Gartner, IDC update IT spending forecasts



Posted by: Heather Clancy
Gartner, Heather Clancy, IDC, IT channel products and services, IT spending, SMB IT spending

Research firm Gartner reduced its expectations for 2012 IT spending this week, even as IDC suggested that small and midsize businesses could spend a record amount on IT technologies and services. First the not-so-great news: Gartner now...

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March 30, 2012  6:33 PM

Microsoft cloud research underscores channel’s role in adoption



Posted by: Heather Clancy
Cloud, Cloud Services, Heather Clancy, IT buyer market research, IT channel products and services, Microsoft, Small and Midsize Business, SMB

There's a new Microsoft survey out this week that suggests adoption of paid cloud services among businesses with two to 250 employees will double during the next five years. Right now, approximately 30 percent of all SMBs use some sort of paid cloud service, according to the research. That,...


March 23, 2012  8:00 AM

Intel unleashes management tool to accompany channel server onslaught



Posted by: Heather Clancy
Heather Clancy, Intel, IT channel products and services

As part of its latest server technology onslaught for custom systems builders and other channel resellers focused on hardware innovation, Intel has introduced a management tool specifically designed for custom server builders and the VARs deploying servers using its latest processor line. The...


March 16, 2012  10:19 PM

The coming convergence of video and unified communications



Posted by: Heather Clancy
Heather Clancy, IDC, IT channel products and services, UC, Unified communications, video, videoconferencing

Finished wrapping up interviews for my next SearchITChannel Tech Watch story, looking at the convergence of network video applications and unified communications solutions that combine IP telephony, email, instant messaging and other voice...


March 9, 2012  3:17 PM

Forrester boosts tablet shipment forecast higher



Posted by: Heather Clancy
Apple, Apple iPad, Bring Your Own Device, Forrester Research, Heather Clancy, iPad, IT channel products and services, tablet

Just in case there was any doubt that consumer tablet computers are a force to be reckoned with in the business world, Forrester Research significantly increased its shipment projects for the next several years. In its


March 2, 2012  4:38 PM

Tips for hiring more technical women



Posted by: Heather Clancy
Heather Clancy, hiring, IT channel products and services, recruiting, women

I never really think about the ratio of men to women in the technology industry until I travel to conferences, where I find myself in the minority. The more technical the event, the fewer the women attendees, historically speaking. The Anita Borg Institute for...

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February 13, 2012  8:57 PM

Microsoft, GE create health care IT venture



Posted by: Heather Clancy
GE Healthcare, healthcare IT, Heather Clancy, IT channel products and services, Microsoft

General Electric and Microsoft have disclosed some details around a new 50-50 venture, called Caradigm, that the two companies are creating to target the healthcare IT segment. (Try saying the name of the company out loud, and you'll get it.) The company, which will get its


February 3, 2012  3:15 PM

Tech Data introduces one-stop cloud services store



Posted by: Heather Clancy
Cloud Services, Heather Clancy, IT channel products and services, SaaS, software, Software Licensing, Tech Data

As awareness about software and content piracy increases along with the need for proper licensing management, distributor Tech Data has created a site that creates a way for technology solution providers to streamline software licensing management and to offer cloud-delivered applications and...


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