Heather Clancy

Gartner: Service providers still need to focus on cost, not innovation

A new survey from market research firm Gartner shows that the main things that IT buyers are looking for more external service providers are cost reductions and technologies to help "keep the lights on."

Inspiration for tech legal eagles

If you have never thought about targeting law firms as a potential customer segment, you might want to take a look at a new survey conducted by CompTIA, the self-billed non-profit trade association for the IT industry.

Symantec Survey: Security is biggest SMB tech worry, mobility bigger factor

What, me worry? In stark contrast to just 15 months ago, the 2010 Global SMB Information Protection Survey from...

Quick video refresher on new Microsoft competencies

OK, so probably many of you have made your arrangement to fly to Washington, D.C., for the annual Microsoft worldwide partner conference. Last year, the company announced a whole set of new competencies, which means that most of you have had to rejigger your certifications with the software...

Autodesk: Partner ranks growing because of clean-tech activities

I have covered the technology and channel programs of Autodesk, the giant design, modeling and visualization software company, for what feels like a very, very long time. In my personal opinion, this is the company that pioneered the very first value-added resellers in the PC industry -- resellers...

McAfee’s Thurber still keenly focused on channel

Wrote briefly yesterday about some management shifts over at McAfee. Last night, I had a chance to follow up with Alex Thurber, who has taken on a new role focused on...

McAfee’s lead channel exec shifts to mid-market role

McAfee has announced what it describes as a "new alignment" of its business units, one that it says reflects customer interest not in point products but in solutions. The new divisions are:

• Endpoint...

ConnectWise cranks out phase three of current platform

For those of you who use the ConnectWise reseller and services business management platform, the developer has flipped the switch on what it calls Phase 3 of ConnectWise 2010.

Ignorance will not be bliss when it comes to the cloud

I know this probably sounds vaguely obsessive, but I spend a lot of time worrying about how technology solution providers are coping with the slow, but sure transition of computing into the cloud.

CompTIA shares some discoveries (er, research) about e-discovery

A new study from the CompTIA tech industry association indicates that 53 percent of IT professionals expect the use of so-called e-discovery -- or the discovery process in civil litigation that is using electronic information as evidence -- to increase over the next several years. The