Channel Marker:

Heather Clancy

March 29, 2011  9:20 PM

MSPAlliance dreams up service provider certification

Posted by: Heather Clancy
Heather Clancy, IT channel products and services, managed service provider, MSP, VAR training, VAR training, certification

One of the toughest tasks for any technology solution provider is building trust with would-be customers. The job gets even tougher when you are asking a business to entrust certain pieces of their IT infrastructure to the so-called "cloud." Can the service provider REALLY guarantee service levels?...

March 24, 2011  6:54 PM

OnForce founder launches new labor resources venture, Work Market

Posted by: Heather Clancy
Heather Clancy, IT channel products and services, Jeffrey Leventhal, OnForce, Work Market

Jeffrey Leventhal, founder of OnForce, the self-described marketplace for orchestrating computer repair services, has surfaced as the founder of what he is calling a "labor resource platform" called Work Market. The new...

March 17, 2011  5:10 PM

Solution provider proves that sometimes, it’s OK to be red-faced

Posted by: Heather Clancy
Evolve Technologies, Heather Clancy, IT channel products and services, managed service provider

Yesterday, while I was poking around on Facebook researching potential stories ideas from my newsfeed, a rather random item popped up from managed service provide Evolve Technologies: Actually, it was a random photo that popped up on the Fairfax, Va.-based...

March 9, 2011  2:21 PM

Ingram Micro ups its green IT game with e-recycling service

Posted by: Heather Clancy
Clover Technologies, e-Steward, e-waste, Heather Clancy, Ingram Micro, IT channel products and services, recycling, ValCom

One of the topics that I blog about most regularly (elsewhere) is green IT. Personally speaking, I think one of the easiest ways for a technology solution provider to become involved in the green IT movement is by bringing expertise in end-of-life product management to its customers. Indeed, why...

February 23, 2011  2:35 PM

Research: CRM spending boost will outstrip those for productivity suite, ERP apps

Posted by: Heather Clancy
CRM, Gartner, Heather Clancy, IT channel products and services, Microsoft,

Just how important is it for businesses to fix customer service and overall customer relations now that the economy is showing signs of improvement? Important enough for the CRM (aka customer relationship management) category to emerge as the top focus of spending increases in a new survey about...

February 18, 2011  10:21 PM

Are you missing the real social media opportunity?

Posted by: Heather Clancy
Gartner, Heather Clancy, IT channel products and services

I have been gratified to hear over the past year that many of the technology solution providers that I communicate with regularly have begun using social media or social networking sites as part of their marketing strategy. But I still think that the channel has only scratched the surface as far as...

February 11, 2011  6:33 PM

Integrator extends buying spree: This time, focus is video

Posted by: Heather Clancy
Avaya, Carousel Industries, Heather Clancy, IT channel products and services, Juma Technology

You can consider this post an addendum to my story a couple of weeks back about the potential for business videoconferencing solutions in 2011: networking and unified...

January 31, 2011  2:44 PM

E-waste disposal services could help VARs break into tough enterprise accounts

Posted by: Heather Clancy
CloudBlue, e-waste, Heather Clancy, IT channel products and services, ValCom

As a long-time blogger on green IT matters, I can guarantee that one thing you're going to hear more about from your customers as they replace their outdated computers and servers this year is how to ensure that the stuff that's leaving isn't going to wind up in a landfill or, just as bad, in some...

January 12, 2011  8:42 PM

More predictions for solid IT growth, this time from Forrester

Posted by: Heather Clancy
Andrew Bartels, Forrester Research, Heather Clancy, IT channel products and services, IT spending

Looks like I should have waited a couple more days before filing my post last week about Gartner's 2011 IT spending predictions. That's because Forrester Research has...

January 6, 2011  9:47 PM

Gartner predicts 5.1 percent increase for IT spending in 2011

Posted by: Heather Clancy
budget, economy, forecast, Gartner, Heather Clancy, IT channel products and services, IT spending

What would a new year be without some sort of prediction about IT spending? The latest market research firm to oblige is Gartner, which is forecasting that worldwide IT spending will reach $3.6 trillion in 2011, up 5.1 percent from...

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