Channel Marker:

Heather Clancy


April 30, 2010  5:37 PM

Why project management should be on your radar screen



Posted by: Heather Clancy
CompTIA, Heather Clancy, IT channel products and services

One of the toughest skills to teach anyone is how to be organized, how to keep projects running smoothly -- according to deadline and according to the ever-changing expectations of clients. When I talk to technology solution providers about the keys to their success, there are several different...

April 30, 2010  1:04 AM

Two separate surveys show SMBs investing again for innovation, not just cost savings



Posted by: Heather Clancy
CompTIA, Heather Clancy, IT buyer market research, IT channel products and services, Microsoft, SMB

Two separate surveys offer insight into second half buying priorities among small and midsize businesses across the United States.

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April 15, 2010  5:54 PM

CompTIA shows some Linux love



Posted by: Heather Clancy
CompTIA, Heather Clancy, IT channel products and services, Linux

In the category of "you've coming a long way baby," CompTIA and the Linux Professional Institute (LPI) are getting together to create a


April 2, 2010  10:22 PM

CompTIA offers new VAR membership option



Posted by: Heather Clancy
CompTIA, Heather Clancy, IT channel products and services

CompTIA has taken a cue from charities and non-profits and from the managed services industry by coming up with a subscription-based pricing model for VARs, so that they can pay by the month instead coughing up the $250 annual fee all at...


March 23, 2010  6:43 PM

Arrow enterprise team beefs up services capabilities



Posted by: Heather Clancy
Heather Clancy, IT channel products and services

One of the big perpetual gripes of channel types is the amount of investment it often takes to get their technical services teams up to snuff on certain new technologies, especially when things are as tight as they have been for the past two years.


March 19, 2010  9:32 PM

Have you automated your professional services biz yet?



Posted by: Heather Clancy
Autotask, ConnectWise, Heather Clancy, IT channel products and services

Is it me or is there a heck of a lot of activity going around in the professional services automation (PSA) world right now? I've always been intrigued by these applications, because of the discipline and process that they can bring to a solution providers day-to-day operations. Right now, I'm...


March 17, 2010  3:29 PM

Ask yourself: How can this vendor program help my company get where it wants to be?



Posted by: Heather Clancy
Heather Clancy, IT channel products and services, mobility, Motorola, Motorola PartnerEmpower

Empowerment is one of those words that gets thrown around a lot these days, but I really love that Motorola has decided to call upon this theme as the name of its expansive new program for folks rallying around their enterprise mobility and communications technologies. It's called, simply,


March 12, 2010  3:30 AM

Symantec’s partner collaboration ethos



Posted by: Heather Clancy
Heather Clancy, IT channel products and services, Symantec channel

Most technology vendors talk the talk about why partner-to-partner collaboration is so important for their channel. Symantec continues to encourage it through its referral program, which has now been in place for about a year.


February 21, 2010  10:07 PM

Connectwise funds another services-focused start-up



Posted by: Heather Clancy
CharTec, ConnectWise, Heather Clancy, IT Channel, IT channel technology and services, LabTech

A second managed services infrastructure company, LabTech Software, has snagged an investment as part of ConnectWise Capital, which is managing a $20 million fund focused on incubating "innovative solutions" for the IT channel. LabTech develops what is...


February 9, 2010  10:17 PM

Sure, everyone wants to gain revenue. What about retaining revenue?



Posted by: Heather Clancy
Champion Solutions Group, Frank Casillo, Heather Clancy, IBM, IBM channel, IT channel products and services, Managed Maintenance Inc., MSI

How much money are you leaving on the table by letting the support and maintenance contracts associated with the products you sell expire? That's the challenge being addressed by Managed Maintenance Inc. (aka MMI), a Boca Raton, Fla.-based company that...