Comments on: Partner complaints hit new Dell channel wiki http://itknowledgeexchange.techtarget.com/channel-marker/partner-complaints-hit-new-dell-channel-wiki/ A SearchITChannel.com blog Thu, 21 Mar 2013 00:31:55 +0000 hourly 1 By: Scott Miller http://itknowledgeexchange.techtarget.com/channel-marker/partner-complaints-hit-new-dell-channel-wiki/#comment-603 Scott Miller Mon, 13 Oct 2008 21:57:36 +0000 http://channelmarker.blogs.techtarget.com/2008/06/23/partner-complaints-hit-new-dell-channel-wiki/#comment-603 Since the complaints have continue to this day and Dell just puts out spin and changes nothing, as both a customer and a reseller, it is blowing up in their face (and rightly so).

]]> By: APaxtonatDell http://itknowledgeexchange.techtarget.com/channel-marker/partner-complaints-hit-new-dell-channel-wiki/#comment-602 APaxtonatDell Mon, 23 Jun 2008 20:58:53 +0000 http://channelmarker.blogs.techtarget.com/2008/06/23/partner-complaints-hit-new-dell-channel-wiki/#comment-602 While transparency is a risk, the bigger risk in today’s marketplace is completely ignoring your partner’s needs. Dell has taken great strides in growing its community and as a result has become a thought leader in the fortune 500. Partners are going to talk about Dell via word of mouth or in business transactions, so by building two-way conversations between Dell and our Partners, we can be involved and hear our Partner needs first hand.

In a developing channel program such as Dell’s PartnerDirect, the input is vital. Greg Davis, Vice President & General Manager of Americas Channel Group, led the momentum behind the launch of the PartnerStorm category and is very involved on the front lines. He understands social media and the value of listening to Partners.

As a reminder, our PartnerDirect program is evolving and it will take time to implement Partner Ideas into the business. We will move swiftly to incorporate ideas and understand the pulse of our Partner conversations throughout our tools, but this will all take time.

We look forward to Partner’s participating across our tools.

Thank you,
APaxtonatDell
Dell Channel Community Manager

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