Just how important is it for businesses to fix customer service and overall customer relations now that the economy is showing signs of improvement? Important enough for the CRM (aka customer relationship management) category to emerge as the top focus of spending increases in a new survey about software applications by market research firm Gartner. Continued »
I have been gratified to hear over the past year that many of the technology solution providers that I communicate with regularly have begun using social media or social networking sites as part of their marketing strategy. But I still think that the channel has only scratched the surface as far as potential solutions that help their customers manage their social media strategies more efficiently, and more securely. Continued »
ORLANDO, FL.–IBM chairman Sam Palmisano may have been jet lagged, flying 7,000 miles to Orlando from Asia, but he was feisty enough to take some shots at unnamed competitors.
Unlike rival Oracle CEO Larry Ellison –who relishes tweaking IBM, SAP and others by name– Palmisano didn’t specify his targets. But you can probably guess who they are. Continued »
You can consider this post an addendum to my story a couple of weeks back about the potential for business videoconferencing solutions in 2011: networking and unified communications integrator Carousel Industries has decided to buy the company that it has been teaming up with for the past year-and-a-half to offer audio-visual technologies and video collaboration services. Continued »
Microsoft named Satya Nadella to head its Server & Tools group earlier today. Nadella will step in for departing S&T president Bob Muglia.
Muglia, a long-time and respected Microsoft veteran is leaving this summer, apparently after a skirmish over strategy with Microsoft CEO Steve Ballmer. Continued »
By Colin Steele, Senior Site Editor
ORLANDO — VMware partners have some new rewards to strive for.
The company announced some channel incentives today at the Partner Exchange conference. The biggest is the VMware Sales Rewards Club, which awards points to individuals for the sales they make and for their training activities. They can then turn in those points for prizes, gift cards and travel. Continued »
By Colin Steele, Senior Site Editor
ORLANDO — VMware is moving away from certifying partners by size, instead focusing on their areas of expertise.
Two new channel specializations debuted today at the company’s Partner Exchange conference. The specializations will recognize partner organizations that focus on customers in the education and U.S. federal government markets. Continued »
The value of IT certifications as a gauge of technology skills and product knowledge is on the rise and likely to continue along that path — even as companies struggle to find enough candidates for open positions, according to a new survey by CompTIA.
But the person’s real-world experience, track record and past accomplishments still are the most important factors when screening a candidate, the data show. Continued »
VMware partners based in New England, the Midwest, well frankly anywhere but Florida, are dying to get to sunny Orlando for the VMware Partner Exchange.
News going into the show is that VMware will start charging for heretofore free software enablement toolkits. Shockingly, all the partners interviewed by Colin Steele of SearchITChannel.com seemed fine with this. Take it from one who’s covered the Microsoft and other vendor channels for awhile, adding a pricetag to a freebie never goes down well with profit-challenged VARs. But then again, VMware partners, unlike many Microsoft VARs, can still actually make money selling, installing and supporting VMware products. Continued »
Randall Runk is leaving Hewlett-Packard today, after nearly four years at the IT giant.
An HP spokewoman confirmed the move on Monday, adding that John Maguire is joining HP as senior vice president, worldwide sales for the huge enterprise services group. Maguire is coming from Accenture.
Runk joined HP in June 2007 as senior vice president of HP’s Technology Services Group (TSG). He had been at Oracle.
Runk is leaving to “pursue opportunities outside the company,” according to HP.
Check out more IT channel news on SearchITChannel.com and follow us on Twitter!