Channel Marker


February 12, 2007  4:39 PM

Just got (an unintelligible) Word from Microsoft

Brein Matturro Profile: Brein Matturro

One of the less-appreciated features of Office 2007 — whose arrival was overshadowed by the hype over Windows Vista — is its XML-based file format. XML has a lot going for it, but Microsoft’s implementation isn’t compatible with file-formats in earlier versions of Word.

So even if you don’t switch to Office 2007 you’ll have to deal with the file-format problems eventually, as other people switch. SearchITChannel.com’s first “unrecognized file format” Word doc came in today — from Microsoft.

To read it we had to download the Office Compatibility Pack from Microsoft.com. It wasn’t difficult, but it did delay things a bit as we figured out why our versio of Word 2003 wouldn’t open a Word document from Microsoft.

Just a reminder to download it yourself, and to remind your customers. You might mention to them that the download is 27.1MB, just so they don’t have all their employees download it themselves, all at once.

Oh, but don’t launch it before you install whatever critical Windows updates you have not yet loaded. The site doesn’t say, but presumably Bad Things Could Happen.

February 12, 2007  1:40 PM

Big Blue, Apple and Microsoft Vienna?

BKraemer Brian Kraemer Profile: BKraemer

The past couple of weeks have been a constant stream of Microsoft related news. Vista this; Vista that. So today I’m going to take a break — sort of.

An interesting little news nugget came floating down today from Microsoft. Apparently, if you haven’t been able to get enough Vista information, you don’t have to wait for the next announcement: Microsoft Vienna. That’s right. The successor is already starting to get a little bit of press coverage.

As depressing as that may be to you, it looks like Big Blue has got some good news. IBM’s open desktop software is being released as a direct competitor to the Windows platform in the corporate environment. The goal is to allow enterprises to lower the cost of managing an Apple or Linux box in the workplace. This release could have an interesting ripple affect across the VAR community. Instead of focusing primarily on Microsoft support, you may begin having to support and maintain Apple-rich environments. Who knows if that switch will actually happen but it is worth watching over the next few months and years.


February 12, 2007  8:41 AM

Channel news for the morning of Feb. 12, 2007

BKraemer Brein Matturro Profile: Brein Matturro

Twelve Microsoft patches to include fixes for OneCare, ForeFront
Patches are being readied to plug security holes in Windows, Office, Visual Studio, Windows Live OneCare, Defender and ForeFront. Per usual, Microsoft will release the mega-fix Tuesday. [SearchSecurity.com]

Sun x86 servers turn heads: Too bad you can’t get one
Users are impressed with Sun’s foray into low-end hardware. But analysts and bloggers say the engineering-centric firm needs to improve logistics. [SearchDataCenter.com]
IBM aims to lower cost of using Linux, Apple PCs
IBM said on Sunday it will offer an open desktop software system for businesses that puts the cost of managing Apple or Linux computers on a more equal footing with Microsoft’s Windows software, improving the economics of Windows alternatives. [Reuters]

The countdown clock is officially ticking: Windows 7 due in 2009
The countdown clock officially is ticking. The goal is Windows 7 in 2009. [All About Microsoft]

NetApp CEO to vars: Sell more software or risk ‘being left behind’
Network Appliance opened its kimono a bit to solution partners at its annual partner summit, held this week in San Francisco, to talk about some upcoming product and program changes. Dan Warmenhoven, CEO of NetApp, used his keynote address to push solution providers to look beyond NetApp hardware sales to make storage and services a bigger part of their sales. [ChannelWeb]


February 7, 2007  3:44 PM

The post-SOA reality — ISVs become Integrators

BKraemer Brein Matturro Profile: Brein Matturro

In a conversation Yuval Shavit and I were having with Rado Nikolov, director of strategy and emerging business, ISV & Developer Relations at IBM (try saying that title twice in one breath),  something I had intuited finally got a number attached to it.  Nikolov said that about 30% of the independent software vendors in IBM’s partner program are <i>also</i> systems integrators.

Software as a service, SOA-based integration of software packages, and the increasingly consultative nature of most software sales are all at least partially responsible for this phenomenon.  Nikolov says that few ISVs would have considered themselves to be SIs a few years ago, and few SIs would have added the ISV label to themselves either.  But the definition between packaged and “bespoke” software has been eroding for years, and now it’s becoming increasingly difficult to easily divide the roles of ISV and SI.

For its part, IBM is turning to ISVs to do for open-source applications what it had done with VARs for Linux–creating a channel for selling support services, hardware, and potential upgrades to  end users.  IBM’s latest initiative for business partners using open source gives ISVs and systems integrators access to IBM’s experts for support of its WebSphere Community Edition and DB2 Express-C software, integration testing in IBM’s “innovation centers,” sales assistance, telemarketing for lead generation and other marketing resources to create and sell on top of open-source software.   The upside, according to Nikolav, is potential support contract sales for IBM and up-sales to full commercial versions of WebSphere and DB2.


February 6, 2007  1:23 PM

Site-authentication images may not add security

BKraemer Brein Matturro Profile: Brein Matturro

Maybe you should wait for a joint Harvard/MIT study to come out on a security measure you’re considering before using it or recommending it to a customer.

According to a recent study on the use of site-authentication images to prevent fraud cited in the New York Times, users didn’t notice when their summary image had disappeared. The idea behind image-based authentication is that a user will refuse to provide their password if their personalized login page has changed. But Stuart Schechter, a computer scientist at the M.I.T. Lincoln Laboratory said “the premise is right less than 10 percent of the time.”

The debate is raging. While Mr. Gupta of Bank of America insists that the security measure makes the site more secure as part of a larger security posture, Rachna Dhamija, the Harvard researcher who conducted the study, argues that site-authentication images “detract from security by giving users a false sense of confidence.”

So is the appearance of security more important than security itself? The moral of the story might be that channel professionals in particular have an obligation to time-test any recommendations they make or security measures they implement.


February 1, 2007  1:54 PM

IBM and Lawson’s new targets

BKraemer Brein Matturro Profile: Brein Matturro

Tech giant IBM and Lawson Software have announced their intention to take their partnership in a new direction. The new aim is selling their business applications to small businesses in “specific industries,” according to CNet’s Martin LaMonica.

The union between IBM and Lawson dates back to early 2005 when Lawson agreed to “optimize and standardize” its business applications on IBM’s software and hardware.

According to Lawson’s Website, this new development targets SMBs in “key vertical markets.” These markets include banking, insurance, fashion and food industries.

This development can be turned to the advantage of VARs looking to work with these industries. Partnering with Big Blue can provide fantastic opportunities to corner those markets with service agreements, hardware updates and more.

~ Eric Pierce


January 30, 2007  1:24 PM

Computer viruses turn 20, but spam takes the lead

BKraemer Brein Matturro Profile: Brein Matturro

NPR has been talking a lot about viruses lately. Why? Because it has now been 20 years since the first major virus, Brain, showed up on the scene and marked the beginning of a long history of malicious viruses. Sure, Rich Skrenta wrote Elk Cloner to share pirated computer games with friends as early as 1982, but his program wasn’t malicious enough to make a big splash.

Still, the heyday of computer viruses was five or six years ago. Computer prodigies are focusing on other, equally harmful ventures these days. Weekend Edition’s Scott Simon interviewed senior editor of Wired magazine Nicholas Thompson, who had some interesting things to say. He theorizes there are so many ways to spend time on the Internet these days, from using Bit Torrent to downloading movies to blogging, that the people who were once attracted to writing viruses are now otherwise occupied.

So what do we have to watch out for? According to Thompson, cell phone viruses are gaining momentum now that we’re doing so much more than talking on our mobile phones. He also explained that the types of people who wrote viruses back then are now working to write programs that give spam companies access to computers instead. Mike Rothman has some valuable insight on spamming on his Security Insight blog, and SearchSecurityChannel.com expert Russ Vines has just come out with a resource list for the Wall Street Journal – keep it in mind if you’re tasked with protecting customers from security threats.

What do you think the next big threat will be? Post a comment and let us know.


January 29, 2007  2:00 PM

Microsoft Vista – Patch Tuesday with a vengeance

BKraemer Brian Kraemer Profile: BKraemer

It was inevitable. After all the hype. After all the talking heads had spoken, Microsoft’s new OS, Vista, will finally hit the shelves tonight at midnight.

Bill Gates was so excited that he couldn’t contain himself.

It still remains to be seen how large an affect this will have on the Channel, but the smart money says it will — eventually. While it does make a lot of sense for VARs and systems integrators to stay on the cutting edge of available technology, deploying Vista with a company you support on Tuesday morning might just result in toilet paper all over your face.

The Reseller News is already talking about the problems they’ve had with the installation. From backing up all your files to getting anything to display on the monitor, there are likely to be some bumps along the way.

Just imagine what would happen to all of you, my friends, if you installed Vista at a company Tuesday night and none of the monitors worked properly on Wednesday morning. Put on a pot of coffee, it’s going to be a long day of support.

But it is just a matter of time until the early adopters have blazed the trail deep enough that more companies are going to want to start taking part. Patch Tuesday will become part of the vernacular again (if it ever went away) andVARs and systems integrators will need to be ready to take advantage of the business opportunities it presents. Bundling the software with new hardware can lead to support roles which could be renewed on a regular basis.

Regardless of how you plan on selling and supporting Vista, Jonathan Hassell may have the best advice out there: Get training.

And if you’re thinking of playing with Vista at home to get a feel for it, take a look at The Cult of Mac. While Vista is assuredly designed for your personal computer, running it on your personal Mac might be more satisfying.


January 15, 2007  1:30 PM

Hitting forward: An email security nightmare

BKraemer Brein Matturro Profile: Brein Matturro

No business is safe from email security issues. As a consultant or VAR, you have to deal with customers’ spam, phishing and denial-of-service attacks, and you’ve probably tried to solve these problems with encryption, digital certificates and rerouting traffic, among other tactics. But despite your best efforts, the employees themselves are often to blame for security threats.

In a recent New York Times article, prominent security professionals discussed the growing trend where employees forward company email to personal Web accounts — like Google and Yahoo — for easy access. No matter how strong your customer’s office email security may be (see our Email Security Project Guide), once the information leaves the office, there’s almost no way to control it. So what’s the answer?

Some companies block access to external email accounts through Internet policies, and others monitor all outbound mail to Web accounts searching for perpetrators who forward private company information to insecure sites, but employees complain about the lack of trust these solutions suggest. In Email threats: Educating your SMB Customer, Larry Loeb says: “Email is not just text transmissions any more. It is the flow of information that supports and makes a business possible. A VAR or consultant has to appreciate this reality, and make sure their customers do, too.”

Take those words to heart in today’s scary email security environment. If you can help your customers understand that many real threats come from employees clicking on bogus links and forwarding sensitive information to their personal accounts, you’ll become an invaluable resource. You might also consider solutions that allow employees to access company email just as quickly and easily as personal email, but with office security policies in place. That way they won’t even be tempted to hit the forward button.

Do you have an email security breach horror story? Post it here or pose a question to Russell Dean Vines, our information security threat expert.


December 12, 2006  6:05 PM

SMBs want security

BKraemer Brein Matturro Profile: Brein Matturro

SearchSecurityChannel’s sister site SearchSMB compiled their top 10 tips for 2006 — seven of which are security related. It seems SMBs can’t get enough security, and the topics run the gamut. Here they are, in no particular order:

  • Email encryption
  • VoIP security
  • Mobile device security
  • Linux security
  • Security buying
  • Endpoint security
  • Disaster recovery

Do these topics match your SMB customers’ concerns? As we plan our editorial calendar for 2007, we’d like to hear what SMB security issues you’re repeatedly addressing. Drop me a line at cferraro@techtarget.com, and in the meantime, visit SearchSMB to read those top 10 tips.


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