SAP and Novell announced last week that SAP is offering support for Novell’s SUSE Enterprise Linux through its Solution Manager, the solution through which customers report and track troubleshooting tickets.
The partnership is designed to cut down on “finger-pointing” that can arise when users running SAP applications on Linux file a ticket which is tracked to a problem with the operating system itself, according to Frank Witte, director of SAP’s global open source office.
Once SAP’s Linux lab determines that the problem is with the OS itself, customers often find they do not have an adequate support contract from their Linux distributor, Witte said. Under the partnership, customers will be able to purchase a “premium” support package from Novell through the Solutions Manager application, he said.
In addition to SUSE, SAP is also certified under Red Hat and Red Flag, a Chinese Linux distribution. Of those, only SUSE is currently included in the Solutions Manager, but Witte said SAP is in negotiations with Red Hat would consider a deal similar to the one with Novell.
SAP is also endorsing SUSE Enterprise Linux as a “preferred platform” and plans to work with Novell on future integration, including virtualiation and stability under high-load situations, Witte said.
Other Linux companies have announced similar programs that aim to deliver customers a complete stack with a single point of contact. Oracle, one of SAP’s main rivals, announced in October its Unbreakable Linux, a support program for a clone of Red Hat Enterprise Linux. Red Hat itself unveiled the Red Hat Exchange (RHX) earlier this month, a Web portal through which the Linux vendors distributes and supports third-party applications.
But Witte said the SAP-Novell deal, which was first brainstormed a year and a half ago and ramped up about three months ago, was driven by customer demand and is not a response to other companies.
In the long term it’s often developments from small companies that end up being the most interesting to debut at major industry trade shows like Interop, which is under way in Las Vegas this week.
But the headlines always focus on tussles among the big players, and this year is no exception.
Microsoft Corp., for example, grabbed some of the spotlight by announcing it had joined forces with the Trusted Computing Group (TCG) to create a specification that will allow each company’s network access control (NAC) products to work well together. Continued »
PatchLink, a Scottsdale, Arizona security vendor, plans to sell all of its products through its value-added resellers (VARs).
The company, best known for its security patch and vulnerability management products, made the announcement this morning. Its multi-tiered channel program, called the Global Solution Provider Program, began in 2005 and has brought PatchLink 340 new customers since the beginning of this year. Company executives hope their 100% channel strategy will drive that number even higher.
PatchLink joins a growing list of security vendors putting more emphasis on their channel programs. Boston-based Sophos went to a 100% channel model last month, and Symantec enhanced its partner program with bigger rewards in late winter.
EMC Corporation has a whole new set of hardware and software to sell to customers including the introduction of the EMC Disk Library 6000 series, which was unveiled today at EMC World in Orlando, Fla. For large data centers, the DL 6000 consists of the DL6100 and the DL6300 and gives users the ability to store up to 1.8 petabytes of capacity and can backup more than 11 terabytes of data per hour. The DL 6000 is based on EMC’s DMX-3 storage platform, which allows customers to use tiered storage within the array. The DL6000 costs $1 million, and will be sold primarily through EMC’s direct sales representatives.
There was something, however, for authorized resellers servicing small and medium size businesses (SMBs) including the Avamar data deduplication software version 3.7, an upgrade that now comes with VMware integration for customers who are consolidating their storage through virtualization projects and need a tool to eliminate information redundancy. “Customers can now reduce virtual machine backup times by up to 90%,” said David Donatelli, EMC’s executive vice president, storage product operations. The company has also designed Avamar to integrate with more EMC products such as the Celerra network attached storage (NAS) systems.
The EMC HomeBase, a new software tool that provides bare metal recovery of servers was also introduced today. HomeBase works with EMC’s backup and recovery software NetWorker, as well as VMware and Avamar. NetWorker also received a refresh and now supports more native languages for multinational customers like those in the Asia Pacific region.
Finally, a new version of EMC RecoverPoint software for continuous remote replication was also announced. Now RecoverPoint supports Microsoft Volume Shadow Copy Service (VSS) a tool that manages backup and restore functions for Microsoft Exchange Server and Microsoft SQL Server.
When Promisec audits its customers’ endpoint security, the work typically comes with a price tag of at least $10,000. But now the Israel-based vendor is giving away the service — and doing so through the channel.
Promisec will introduce the free service tomorrow. Company executives are betting that the audit results will lead customers to ramp up their endpoint security purchases, benefiting both Promisec and its value-added resellers.
“Our channel partners can now offer customers a comprehensive level of insight into their network security, so organizations can eliminate significant threats before they become security breaches,” Ari Trammam, vice president of channel marketing, said in a statement.
The audits, which take about an hour to complete, can discover keyloggers, Trojans and other stealth applications, unauthorized applications and USB devices, peer-to-peer networks and other potential vulnerabilities. A recent report by Infonetics predicted that the endpoint security market will grow from $323 million in 2006 to $3.9 billion by 2008.
Channel news: Customers blanche at cost of green IT; Microsoft reorg shows change for Tools business
Tech customers baulk at cost of going green Customers are not yet ready to pay extra for green products in spite of growing concern for the environment, technology, media and telecoms executives told an industry summit this week. [Reuters]
Microsoft reorgs again Microsoft is tweaking its internal reporting structure, yet again. This time, in what seems like a curious move to this Microsoft watcher, Microsoft is moving its Server and Tools business under its Office business.
Wednesday, May 16, the Concord MA. based company InBoxer Inc. launched a virtual appliance for email archiving, electronic discovery and real-time leak alerts on Lotus Domino and Microsoft Exchange. The press release headline reads Inboxer launches world’s first virtual appliance for email archiving, electronic discovery and data leaks.
“By going virtual,” the release reads. “We bring flexibility and scalability to the archiving, discovery and data leak markets. Without special hardware, we can cut costs and re-define the market.”
It’s a bit late to release the “world’s first” virtual email archiving product and “redefine the market.” Network World article InBoxer announces virtualized version of compliance appliance — which mainly reiterates InBoxer’s press release material– also points out that Proofpoint released Messaging Security Gateway, a virtualized email security appliances, last September. This product offers protection against spam and viruses from inbound messages, emerging viruses, harvest attacks and a veritable potpourris of compliance, data filtering, search and management tools.
Despite InBoxer Inc.’s claim to innovation, it’s probably worthwhile for channel professionals to note the bullet points: low overhead, less energy consumption and — most importantly for the channel– customized systems within which resellers can create and customize products on pre-existing platforms.The virtual appliance will enable large and small businesses to deploy hardware configurations custom-designed to their needs. If you can get beyond the marketing hype, Inbox, Inc.’s Partners & Resellers web page might be worth a visit.
Windows Server 2008 features address Linux challenge Microsoft’s developers added new features to Windows Server 2008 in response to performance advantages that have made Linux an attractive option to current Microsoft customers. [eWEEK]
GPL to undermine Microsoft’s Novell deal? Back at ya. [TheReg]
Alcatel-Lucent workers’ info missing A computer disk containing personal information on thousands of Lucent employees and retirees has been missing for at least 10 days, Alcatel-Lucent said Thursday. [AP] Continued »
Sales practices at Dell draw New York suit The New York attorney general, Andrew M. Cuomo, said the suit came after more than 700 complaints by Dell customers. [NYT]
Symantec plugs dangerous flaw in Norton security software Attackers could exploit a flawed ActiveX control in Symantec Norton Internet Security and Norton Personal Firewall to run malware on targeted machines. [SearchSecurity.com]
Engadget knocks $4 billion off Apple market cap on bogus iPhone email At 11:49 AM EST [Wednesday] Engadget posted saying that the iPhone and Leopard operating system launches would be seriously delayed. They based the story on an internal Apple email that was forwarded to them…Apple’s stock promptly tanked on massive selling, going from $107.89 to $103.42 in six minutes (11:56 – 12:02). This wiped just over $4 billion off of Apple’s market capitalization. A lot of people lost a lot of money very quickly. [TechCrunch] Continued »
N.Y. attorney general accuses Dell of fraud Suit accuses Dell of fraud, false advertising and deceptive business practices. [CNET]
IT rank and file nervous about inadequate security IT’s rank and file are just as concerned about being used as the company scapegoat in the event of a major security breach as CIOs — maybe more so. Many believe that when under pressure, the stressed-out CIO will point the finger at them.