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October, 2016

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October 21, 2016  4:14 PM

Partnering with the Alibaba Cloud

John Moore John Moore Profile: John Moore
Channel, Channel partners, China, Cloud Computing

Alibaba Cloud, the cloud service arm of China's Alibaba Group Holding Ltd., rolled out a wide-ranging partnering initiative in 2015. The ins and outs of

October 19, 2016  9:26 PM

Three questions on the Facebook Workplace Partner Program

John Moore John Moore Profile: John Moore
Channel, cloud, Collaboration, Partner programs, social media

Facebook last week launched its Workplace Partner Program to back its newly released social and collaboration platform for the enterprise. So far, we know the...

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October 13, 2016  8:37 PM

IT documentation as vital as backups for MSPs

Spencer Smith Spencer Smith Profile: Spencer Smith
Documentation, Managed Services, MSP

IT documentation, explored recently in contributor Esther Shein's feature, has proven to be a vital yet sometimes neglected aspect of running a managed services business. For...


October 3, 2016  10:08 PM

Client review meetings a must for MSPs

John Moore John Moore Profile: John Moore
Autotask, Channel, MSP

Managed service providers rely on automation to deliver services profitably, but they can't maintain client relationships entirely on a remote basis. Indeed, Mark Shaw, president of StoredTech, an IT service and support company based in the Glens Falls, N.Y. area, advises service providers to...


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