In matters of ignorance, consider that your organization is at tremendous risk for inefficient operation. Any entity in the modern Business-Technology Weave that is not keeping up with new knowledge and emerging concepts in the mutually reinforcing business and technical realms will contribute to an imbalance. All of this helps us to understand two basic things required of Business (and thus for the enterprise) in the modern Weave:
1) With the increase in sophistication of business information systems, and their comprehensive reach and weave into every corner of your operations, IT needs Business’ help more than ever in sizing and fitting support to business. The organization needs an engaged business element that makes a strong, good faith effort to self-motivate in maintaining a base of knowledge. This knowledge includes common information, technical and otherwise, that is necessary for Business to help plan its own support in the Weave through a Business-driven IT Strategy. We’re not trying to create a duplication of effort and knowledge between IT and Business, but Business needs a solid qualification upon which to draw so they can pilot the Business-driven IT strategy. As we come to define this posture, we will begin to speak of the IT Enlightened Organization.
2) More and more power, knowledge, and tools are being delivered to the desktop. The assumption by your surrounding industries – that is, training vendors, software developers, value added remarketers, and competitors – is that your user body is going to seize the initiative and make effective use of this “front side of the screen” power. Product developers draw assumptions upon which to scale their products and, increasingly, they assume your users remain informed, educated, and self-motivated. IT needs Business users to actively engage within the zone of desktop power – the zone that has been scaled and marketed specifically for the user class. This frees IT to assume greater and expanded capacities for support to the increasingly sophisticated and time-consuming backoffice support requirements, while simultaneously casting about for better supports to business and subsequent discussion and planning. Also, Business users must realize a full return on investment from this power – that is, the organization must capture the potential and make full use of these tools in making your business run at full efficiency and effectiveness. Users must also understand data, and be able to responsibly use, vet, and manage data. Let’s call all of this the Index of User Awareness.
In the coming days, let’s explore the Index of User Awareness, and ensconce everything within the IT Enlightened Organization.
August 1st : On this day in 1903 the 1st coast-to-coast automobile trip was completed – from San Francisco to New York.