The power at the desktop is increasing by leaps and bounds. How do you get your user class to “leap and bound” in maximizing your return in this arena? Ensuring that your user class knows about the full range of supports available, and making maximum use through best knowledge, is a sort of Index of User Awareness. How to increase this index, and its use?
First, let’s realize that there’s been a definite shifting of burden within the realm of the daily business grind. This shift has been happening over the course of decades. Twenty or thirty years ago, users would fill out a reports form, or a programming request sheet, for submittal to an information services department in order to receive output: a report, or a change to “the system” for example.
Now, users can design and deliver their own reports. In many organizations, authorized users can create such things as their own rapid entry screens specifically tailored to their own job’s needs. They can invoke new business rules through simple selects. They can update constants such as pricing, shipping, discounts – and much more – when possessing appropriate business authority.
In other words, users are their own information service agents – and in many cases their own system configuration agents. Given the evolution and effectiveness of customizations, online help, training, tutorials, and knowledge-shares – the sheer power at the desktop – there is increasing expectation and necessity that users take full advantage of this power.
Some organizations leverage this power very effectively. Others cannot seem to harness it. IT must help Business make full use of the lever that this power at the desktop represents. Business must access, use, and benefit from this full desktop potential in achieving the best return on investment for these technologies.
In cycling back to business’ modern responsibilities in The Business-Technology Weave, we can see that it’s not only necessary for the business C-level execs to bring a readiness to the table, but also for junior, middle, and upper management to qualify themselves for the swim in the accelerating stream of business-technology planning and use.
August 3rd: On this day in 1790, the US Coast Guard is founded (as the Revenue Cutter Service)