The Business-Technology Weave

Mar 1 2010   2:43PM GMT

Welcome to “The Business-Technology Weave”

David Scott David Scott Profile: David Scott

Greetings fellow business and IT travelers, and welcome to “The Business-Technology Weave” (BTW). The BTW is essentially a brand of electronic culture – an eCulture if you will – that recognizes the interwoven reliance of business and technology, while crafting and sustaining that culture for best returns on present and future business. More about eCulture in the coming days.

By way of introduction, I’ll bring some observations on my part regarding things I’ve seen over the course of 20+ years – both in the trenches (HelpDesk, network engineering/management, direct project management…) and from “on high” in senior executive management, and how I turned those observations toward better business and IT practices. Further, the observations are common to all sorts of environments: public and private, Fortune 500, government, non/not-for-profit, sole-proprietorships and even personal computing. These observations concern the divide between the necessary business of getting things done and the technical supports that enable and sustain that business.

In the middle is the usual politics: user fears; board, management and budget influences; time constraints; costly mistakes; the struggle with vendors and solutions providers; and anything else that whisks us away from our initial expectations, and our carefully crafted projects, timelines and deliveries.

In other words, situations are often inefficient at best, broken at worst. It is a challenge, and ever more so in today’s quickening environment. Even in the best of these, there is always room for improvement – with attendant rewards. Our goal is to make careers and business more secure, more efficient, and more satisfying – while delivering ever greater returns to business, clients, and customers. Whether you’re “Business” or “IT”, you want optimal returns on your investments: Dollars, efforts, and teamwork.

Business and technology are interwoven today. Remove technical supports, and business may sustain 5% productivity. Therefore, here in The Business-Technology Weave, we’ll do three critical things: We will close divides, we will direct purpose, and we will achieve results.

In following the “rule of threes,” we’ll also consider three essential organizations out there:

1) The organization that “doesn’t get it” and likely won’t in terms of creating and sustaining a valid eCulture. They’ll be history.

2) Organizations that do get it, and are “there.” These organizations need to remember (particularly during change of key personnel, and during the stress of large-scale IT and business change) that there’s always room for improvement. Best practices must be maintained and maneuvered into the future. New practices will emerge.

And 3) Organizations that aren’t yet there, but are open to and even questing for a modern eCulture. This may well be the bulk of organizations out there, and you just might reap some nice bonuses for ideas and deliveries of new and better ways of looking at things. Who among us cannot use some accolades for achieving things, sustaining best practices, best progressions, and better business?

A final thought: This is the IT Knowledge Exchange, and the majority of readers are likely “IT.” However, in helping “business” (non-IT) people to help you (IT), it is our goal to craft this forum such that your business people can come here, learn, and better interface with you. Please point them here when relevant topics are discussed. This just might be the forum they’ve needed for a long time, even as they didn’t realize that need.

Welcome aboard! And in the next days, we’ll get down to the business of better business.

2  Comments on this Post

 
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  • Mhibma
    Hi David, My name is Maggie, and I’m the Social Media Coordinator at LogMeIn. If you’re not yet familiar with LogMeIn, users rely on our software for remote control, file sharing, data backup and on-demand customer support of PCs, Macs, smartphones and other connected devices. I’ve noticed that you do some great, informative IT-related posts on your blog. I think this post in particular really relates to the work we have been doing with IT professionals. Based on what I’ve read, I think our infographic might make for some good content for your blog and be valuable to your readers. The infographic (http://pages.logmein-inc.com/page.aspx?QS=472529ec60bdf32af31590b7188030360315010d4aff7abf4083edd6fe6bdda6&wt.mc_id=6416) is based on a survey late last year to gauge how enterprise and SMB helpdesks who use our Rescue remote support solution were feeling about the switch to Windows 7. Of the 500 helpdesk technicians that responded, we found that our Rescue users weren’t worried at all about migrating to Windows 7. • 97% said they don’t think it will impact their support staff • 66% said they already support Windows 7 at some level • 90% expect to migrate to Windows 7 in the next 3-6 months Our infographic incorporates these stats as well as a few tips and tricks submitted by our users on migrating to Windows 7. I’ve attached the link to the infographic as a special download for your readers. Please feel free to post and reuse this image. Should you have any questions, please feel free to contact me at the email below or at work at 1-781-897-0616. Thanks, Maggie Hibma, Social Media Coordinator, LogMeIn mhibma@LogMeIn.com
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  • Magi1111
    Nice post.
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