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August 8, 2011  9:56 AM

Education and Experience, Part I



Posted by: David Scott
business training, education, education and experience, experience, helpdesk, IT support, IT training

 

I was having a discussion these past few days with a colleague regarding...

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October 15, 2010  3:02 PM

Education and Qualification in the Weave – Pt. II



Posted by: David Scott
AITP, Association of Information Technology Professionals, Association of IT Professionals, business education, business education and experience, business excellence, business experience, business incubator, business qualification, customer service, education, education and qualification, education vs. experience, experience vs. education, helpdesk, IT education, IT education and experience, IT excellence, IT experience, IT qualification, qualification, regional business incubator

 

Last time, in Pt. 1 below, I was talking about local businesses...

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September 29, 2010  10:41 AM

Customer Service and Associated Quality = IT Success



Posted by: David Scott
business reputation, business services, customer service, helpdesk, IT governance, IT reputation, IT services, quality of service

Best IT success rests on what IT can deliver to customers.  Customers can be internal; those allied people and business elements relying on technical enablements and supports – and...

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September 20, 2010  8:47 AM

IT Horror Stories



Posted by: David Scott
business practices, employee management, employee relations, helpdesk, higher headquarters, human resources, IT director, IT horror, IT horror stories, IT horror story, network management, Network Manager, proper dismissal, proper firing

I was perusing a genre online that I hadn’t really thought to peruse prior to this:  IT Horror Stories.

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