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	<title>The Business-Technology Weave &#187; 30-day support</title>
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	<link>http://itknowledgeexchange.techtarget.com/business-technology</link>
	<description>Closing divides, directing purpose, and achieving results.</description>
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		<title>Diminishing Return</title>
		<link>http://itknowledgeexchange.techtarget.com/business-technology/diminishing-return/</link>
		<comments>http://itknowledgeexchange.techtarget.com/business-technology/diminishing-return/#comments</comments>
		<pubDate>Sat, 29 Jan 2011 19:20:49 +0000</pubDate>
		<dc:creator>David Scott</dc:creator>
				<category><![CDATA[30-day support]]></category>
		<category><![CDATA[backup agent]]></category>
		<category><![CDATA[backup and recovery]]></category>
		<category><![CDATA[backup drive]]></category>
		<category><![CDATA[backup software]]></category>
		<category><![CDATA[comprehensive backup]]></category>
		<category><![CDATA[computer]]></category>
		<category><![CDATA[computer registration]]></category>
		<category><![CDATA[computer security]]></category>
		<category><![CDATA[disaster plan]]></category>
		<category><![CDATA[disaster planning]]></category>
		<category><![CDATA[disaster recovery]]></category>
		<category><![CDATA[external drive]]></category>
		<category><![CDATA[external hard drive]]></category>
		<category><![CDATA[font]]></category>
		<category><![CDATA[limited support]]></category>
		<category><![CDATA[online support]]></category>
		<category><![CDATA[product registration]]></category>
		<category><![CDATA[Seagate]]></category>
		<category><![CDATA[Seagate external drive]]></category>
		<category><![CDATA[software registration]]></category>
		<category><![CDATA[synchronize backup]]></category>

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		<description><![CDATA[  Not too long ago I purchased a Seagate 320 Gb drive.  I procured it for comprehensive backups of my business laptop, the very device I’m typing on now.   I like it – it is very, very fast – and the associated software is quite navigable and straightforward.  I don’t Sync or do anything [...]]]></description>
				<content:encoded><![CDATA[<p class="MsoNoSpacing" style="margin: 0in 0in 0pt"><span style="font-size: small;font-family: Calibri"> </span></p>
<p class="MsoNoSpacing" style="margin: 0in 0in 0pt"><span style="font-size: small;font-family: Calibri">Not too long ago I purchased a Seagate 320 Gb drive.<span>  </span>I procured it for comprehensive backups of my business laptop, the very device I’m typing on now.</span></p>
<p class="MsoNoSpacing" style="margin: 0in 0in 0pt"><span style="font-size: small;font-family: Calibri"> </span></p>
<p class="MsoNoSpacing" style="margin: 0in 0in 0pt"><span style="font-size: small;font-family: Calibri">I like it – it is very, very fast – and the associated software is quite navigable and straightforward.<span>  </span>I don’t Sync or do anything particularly special, opting for a simple capture of my entire main drive.</span></p>
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<p class="MsoNoSpacing" style="margin: 0in 0in 0pt"><span style="font-size: small;font-family: Calibri">Last evening I had a question regarding the operation of the drive.<span>  </span>The agent running on my laptop had a support link, so I jumped out to the web.<span>  </span>I was rather surprised to see that I only had 30-days of free support upon registration.<span>  </span>Fortunately, I had not registered the drive (I guess), being that I’ve had it for about 6 months.<span>  </span>Online support required registration, so I began…</span></p>
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<p class="MsoNoSpacing" style="margin: 0in 0in 0pt"><span style="font-family: Calibri"><span style="font-size: small">I had to fill two simple fields:<span>  </span>serial number (S/N) and part number (PN).<span>  </span>I looked on the back of the drive, and there – in a little white sticker – was the information… </span><span style="font-size: 6pt">in about 2 pt. font</span><span style="font-size: small">.<span>  </span>(</span></span><span style="font-size: small"><span style="font-family: Wingdings"><span>ß</span></span><span style="font-family: Calibri"> in about 2 point font).</span></span></p>
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<p class="MsoNoSpacing" style="margin: 0in 0in 0pt"><span style="font-size: small;font-family: Calibri">My eyes are quite good, but I had to get a lighted magnifier to read the information – and even then, I mistook a “6” for an “8” – it just wasn’t clear. <span> </span>I had to try a couple times to get registered.</span></p>
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<p class="MsoNoSpacing" style="margin: 0in 0in 0pt"><span style="font-size: small;font-family: Calibri">The little white sticker with the information I needed (crowded with other extraneous info) was about ½” x 1” in size.<span>  </span>The drive itself is about ¼” x 2 <span> </span>½ <span> </span>” x 5” – there’s plenty of room for a larger, legible, readable sticker.</span></p>
<p class="MsoNoSpacing" style="margin: 0in 0in 0pt"><span style="font-size: small;font-family: Calibri"> </span></p>
<p class="MsoNoSpacing" style="margin: 0in 0in 0pt"><span style="font-size: small;font-family: Calibri">I collect vintage audio gear.<span>  </span>Generally, Model Numbers, Serial Numbers, Part Numbers, etc. are anywhere from 1/8 <span> </span>” to ¼” high – quite legible and readable.<span>  </span>Maybe we could think of that for future computers and components.<span>  </span>I know I would appreciate it.</span></p>
<p class="MsoNoSpacing" style="margin: 0in 0in 0pt"><span style="font-size: small;font-family: Calibri"> </span></p>
<p class="MsoNoSpacing" style="margin: 0in 0in 0pt"><span style="font-size: small;font-family: Calibri">And as long as I’m talking about my fast, efficient, and much-liked Seagate backup drive… what’s with that limited 30-day support?</span></p>
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<p class="MsoNoSpacing" style="margin: 0in 0in 0pt"><span style="font-size: small;font-family: Calibri"> </span></p>
<p class="MsoNoSpacing" style="margin: 0in 0in 0pt"><span style="font-size: small"><span style="font-family: Calibri"><strong>NP</strong>:<span>  </span>Jimi Hendrix, <em>Red House</em>, the 13+ minute live version from the San Diego Sports Arena, often referred to as the “San Diego ‘69” version.<span>  </span>A tour-de-force, with incredible soloing, and a real nice downshift into a jazz motif before wrapping things…<span>  </span>Reprise LP, “Hendrix In The West.”</span></span></p>
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