Posted by: David Scott
30-day support, backup agent, backup and recovery, backup drive, backup software, comprehensive backup, computer, computer registration, computer security, disaster plan, disaster planning, disaster recovery, external drive, external hard drive, font, limited support, online support, product registration, Seagate, Seagate external drive, software registration, synchronize backup
Not too long ago I purchased a Seagate 320 Gb drive. I procured it for comprehensive backups of my business laptop, the very device I’m typing on now.
I like it – it is very, very fast – and the associated software is quite navigable and straightforward. I don’t Sync or do anything particularly special, opting for a simple capture of my entire main drive.
Last evening I had a question regarding the operation of the drive. The agent running on my laptop had a support link, so I jumped out to the web. I was rather surprised to see that I only had 30-days of free support upon registration. Fortunately, I had not registered the drive (I guess), being that I’ve had it for about 6 months. Online support required registration, so I began…
I had to fill two simple fields: serial number (S/N) and part number (PN). I looked on the back of the drive, and there – in a little white sticker – was the information… in about 2 pt. font. (ß in about 2 point font).
My eyes are quite good, but I had to get a lighted magnifier to read the information – and even then, I mistook a “6” for an “8” – it just wasn’t clear. I had to try a couple times to get registered.
The little white sticker with the information I needed (crowded with other extraneous info) was about ½” x 1” in size. The drive itself is about ¼” x 2 ½ ” x 5” – there’s plenty of room for a larger, legible, readable sticker.
I collect vintage audio gear. Generally, Model Numbers, Serial Numbers, Part Numbers, etc. are anywhere from 1/8 ” to ¼” high – quite legible and readable. Maybe we could think of that for future computers and components. I know I would appreciate it.
And as long as I’m talking about my fast, efficient, and much-liked Seagate backup drive… what’s with that limited 30-day support?
NP: Jimi Hendrix, Red House, the 13+ minute live version from the San Diego Sports Arena, often referred to as the “San Diego ‘69” version. A tour-de-force, with incredible soloing, and a real nice downshift into a jazz motif before wrapping things… Reprise LP, “Hendrix In The West.”