Being efficient, reducing cost, leveraging effort, doing more with less… ever faster – this is all a part of intelligent business design, and properly sized and executed technology design. In fact, it is an all-important concept within the proper weave of business and technology. Things must be mutually reinforcing, mutually enabling, mutually protected, and must thrust the business of doing things forward.
But what of an efficiency of errors? Oh, that happens too.
What of the IT department that images a PC for propagation to dozens, or hundreds, of PCs… but that original image contains a significant error? Now that error manifests across entire domains, environments… quite efficient… and quick.
What of the higher corporate headquarters I heard about recently: They created a budget template for dissemination to all branches and subordinate business offices and units. It was to bring uniformity and wholeness to the budget process and rollup. Control. Efficiency. Completeness. Except – oh oh: Some critical elements were left out of the template. And, more than a few “local” budget wrinkles were not accommodated in this glorious “uniformity.” A blizzard of notes, requests for special accommodations, and exceptions to policy came back, making the original budget process look like a walk in the park.
Quickness and efficiency here did not serve the realization and finalization of the budget; quickness and efficiency served error and its spawn of negative impacts to the process.
Keep a concept firmly in mind when planning anything; when creating new processes; when writing associated instruction sets:
Errors frequently have efficiencies. Take action with care.
September 21st: On this day in 1957 “Perry Mason,” with Raymond Burr, premiers on CBS-TV.