About

Doug Mueller

Doug is a Corporate Architect at BMC Software responsible for design and directions of the service management and shared services technologies. He joined BMC Software in 2002 with the acquisition of Remedy Corporation where he was a co-founder. Doug has been in the system and service management space for over 25 years.A blog for both IT and business that discusses the state of Business Service Management, the changes that are occurring within the business and IT, the direction that companies are going, the value they are receiving from the changes, and key issues that are encountered.

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