Business Service Management Today & Tomorrow:

August, 2010

August 9, 2010 3:45 AM

Service Catalog vs. Service Request Catalog

Posted by: Doug Mueller

When looking at transforming the way IT works using a Business Service Management strategy, a big part of the discussion is around the word service. It is used in many different discussions and there is a lot of casual use of the term for different meanings. One of the biggest areas of...

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