Business Service Management Today & Tomorrow:

June, 2010

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June 29, 2010  2:44 PM

CMDB and SRM — The Anchors of BSM

Doug Mueller Doug Mueller Profile: Doug Mueller

There are many tools and technologies and bits and pieces laying around that are all important to an organization that is looking at moving down the Business Service Management (BSM) path.  However, there are two parts that are the key anchors to any BSM strategy.  These are the two pieces that...

June 25, 2010  12:17 PM

A Transformation of the Way IT Works

Doug Mueller Doug Mueller Profile: Doug Mueller

In many different conversations I have had with companies around the world, it has become clear to me that embarking down the path of Business Service Management is really embarking down the path of a fundamental transformation in the way IT works.  Just like occurred in other segments of the...


June 22, 2010  5:24 PM

Welcome and Introduction

Doug Mueller Doug Mueller Profile: Doug Mueller

First, I want to extend a welcome to all who stumble across this blog.  Although I have been involved in mailing lists and writing white papers and papers in journals, this is my first stab at using a blog for sharing ideas.  So, we will see how this goes. My goal is to have an open forum for...


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