May 30, 2009 3:42 PM
Posted by: Jay Dugan
AuditWizard,
help desk,
IT budget,
Microsoft CRM 4.0I was recently working on a Microsoft CRM 4.0 roll-out for a company that also needed a help desk for their IT department to assist internal users. They were looking at several packaged solutions...
May 29, 2009 3:49 PM
Posted by: Jay Dugan
IT department,
IT support,
SecurityDid you ever have the impression that users think of their IT support staff as the department of no? A frustrated user recently approached me with: “You guys have this system so locked down we...
May 29, 2009 4:45 AM
Posted by: Jay Dugan
IT Bookworm Blog,
Microsoft CRM 4.0,
Microsoft DynamicsIf you have not already, please check out Brent Sheets’ blog IT Bookworm that appears in this section. It is a great resource. Brent brings to our attention enterprise and IT development...
May 14, 2009 7:48 PM
Posted by: Jay Dugan
Microsoft,
Security,
software,
Steve Riley,
trustworthy computingThe departure of security guru Steve Riley from Microsoft’s Trustworthy Computing Group last week raises questions on the direction of Microsoft in the security arena. The move was termed a...
April 10, 2009 8:58 PM
Posted by: Jay Dugan
CRM,
mapsMicrosoft Dynamics CRM is a powerful customer management tool that integrates with Office and Internet Explorer and is able to be customized to fit almost any business. Microsoft made great improvements over previous versions with 4.0. Surprisingly, there is something that Microsoft left out,...
March 18, 2009 2:42 AM
Posted by: Jay Dugan
Business Rules,
Database design At some point, every organization realizes the need for a database but often missteps result from not recognizing the importance that business rules play in database design.
Business rules are a description of a policy, procedure or principal within a specific...
