The authors present clear examples, proven best practices, and pitfalls to avoid in using every significant Dynamics CRM capability. The far-reaching coverage ranges from Dynamics CRM’s sales, marketing, and customer service features to its automated workflows; from Outlook and Office integration to reporting and security. The authors offer independent insight into Dynamics CRM’s most powerful new features, from its improved interface to its new mail merge and data migration tools.”

This free chapter has been selected from Microsoft Dynamics CRM 4.0 Unleashed by Sams Publishing. Enjoy the chapter and be sure to check out the related Microsoft Dynamics CRM resources listed below. Voice your feedback on this chapter or let us know of other books you’d like to see featured on the IT Bookworm Blog by leaving a comment. Thanks.

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Written by Title Published by Published on ISBN-10 ISBN-13

Marc J. Wolenik and Damian Sinay Microsoft Dynamics CRM 4.0 Unleashed Sams Publishing March 15, 2008 0672329700 978-0672329708

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Chapter 3: The evolution of Microsoft Dynamics CRM 4.0

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  → IT Definitions: CRM (visit the CRM Glossary for more)
  → Article: Forrester offers ways to mine more value from CRM implementations
  → Sceencast: Microsoft Dynamics CRM 4.0 demo
  → Podcast: What you need to know about MS Dynamics 4.0
  → Podcast: Microsoft users give CRM tips
  → Advice: The top CRM advice from experts
  → Special Report: Microsoft Dynamics CRM 4.0
  → Quiz: Test your Microsoft Dynamics CRM knowledge (view more CRM quizzes)