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Service Level Agreements

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March 29, 2011  10:08 AM

Quest for the perfect SLA



Posted by: Arun Gupta
CIO and SLA, managing vendors, Outsourcing effectiveness, Service Level Agreements, SLA

I recently had a discussion with one of the respected global company that specializes in providing consulting around outsourcing and managing service level agreements (SLAs). My friend on the other side...

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