Oh I See! Getting CIOs to view their jobs from a different angle:

ITIL

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January 11, 2011  5:18 AM

Murphy at work!



Posted by: Arun Gupta
celebrating success, CIO, ITIL, managing teams, SDIM, types of CIO

Any festive season brings with it a sense of joy, bonhomie and general feel good factor. After all, there is a planned celebration, friends getting together, family reunions, and if nothing else, some quality time with the family. We all look forward to such occasions to come. Different reasons...

July 20, 2010  12:42 AM

IT chargeback: Gain or pain?



Posted by: Arun Gupta
IT budgets, IT chargeback, IT management, IT Metrics, ITIL

Every so often, the subject of chargeback raises its head, and challenges (un)conventional wisdom. In the recent past, it has been in the news as a critical requirement for deployment of cloud computing. Many reports...


July 13, 2010  12:16 AM

Outsourcing travails



Posted by: Arun Gupta
facilities management, infrastructure management, ITIL, outsourcing, RIM

Almost every mid to large size organization now outsources the basic maintenance of desktops, laptops, printers and other end computing devices to service providers under the broad framework of facility...

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