Oh I See! Getting CIOs to view their jobs from a different angle:

customer satisfaction


August 2, 2011  1:01 AM

The power to say No

Posted by: Arun Gupta
BITA, CIO role, customer satisfaction, managing expectations

Over the years, the businesses' dependence on IT has grown to reach a state that it is unimaginable to think of any business running without IT. I am sure that we can start creating a list of exceptions which may be different by geography or economic classification,...

July 26, 2011  9:46 AM

Can the CIO improve customer service?

Posted by: Arun Gupta
BPM, CIO as business champion, customer satisfaction, Leveraging social media, Process discipline

It was a panel discussion. The headline for the discussion said,...

June 7, 2010  6:55 AM

What has market capitalization got to do with customer satisfaction?

Posted by: Arun Gupta
alternative IT, consumerization of IT, customer satisfaction, IT innovation, market capitalization

Recent front page news pieces in many dailies, online media, (and almost everywhere) claim that a tech company’s market capitalization has overtaken the long standing leader on this metric. It’s being written about by many business publications, tech journals, writers, edits, and discussed by...


Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to: