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Oh I See! Getting CIOs to view their jobs from a different angle:

customer satisfaction

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August 2, 2011  1:01 AM

The power to say No



Posted by: Arun Gupta
BITA, CIO role, customer satisfaction, managing expectations

Over the years, the businesses' dependence on IT has grown to reach a state that it is unimaginable to think of any business running without IT. I am sure that we can start creating a list of exceptions which may be different by geography or economic classification,...

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July 26, 2011  9:46 AM

Can the CIO improve customer service?



Posted by: Arun Gupta
BPM, CIO as business champion, customer satisfaction, Leveraging social media, Process discipline

It was a panel discussion. The headline for the discussion said,...

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June 7, 2010  6:55 AM

What has market capitalization got to do with customer satisfaction?



Posted by: Arun Gupta
alternative IT, consumerization of IT, customer satisfaction, IT innovation, market capitalization

Recent front page news pieces in many dailies, online media, (and almost everywhere) claim that a tech company’s market capitalization has overtaken the long standing leader on this metric. It’s being written about by many business publications, tech journals, writers, edits, and discussed by...

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