Posted by: Arun Gupta
Business value of IT, CIO resume, Communicating success
I was reading an article on CIO resume for 2011 with some interest and a bit of cynicism when an email popped into my inbox asking for help. The sender was looking for opportunities as a CIO wanting to expand her role moving from an SME organization to a larger one. Her decade and half of experience across various companies had served her well and she felt that with the economic growth, there would be openings where she could try her skills and luck. Now whether this was providence or coincidence, I don’t know, but I started reviewing the lady’s resume against the principles in the article on my screen.
Everyone, well almost everyone has debated ad infinitum the changing role and expectations from a CIO. We all agree that in the current context, the CIO is a business technology leader driving business and efficiencies with help from technology. Contributions to top line as well as bottom line are now a rule rather than an exception. Any self-respecting CIO would vehemently defend his/ her position and seat at the management table; the discussions are no longer about what is the value, but how much.
So I was surprised to see the mail from this friend who was struggling to find an opening as a CIO. She was technically competent, had delivered most projects for her various companies, and had worked hard through the ranks and risen to head IT for a small business. All the ingredients existed that are required for movement to the next level. I reflected on the discussions with her during a few past meetings and could not find anything that would disqualify the person. So what was missing?
Opening the attachment that was the resume, I started reading. As I read through the first few lines, it was evident that she had achieved success in most of her endeavors―be it setting up MPLS enterprise networks, implementing ERP, greening data centers, virtualization, and a host of technologies. Through the years across companies, she stayed with contemporary technologies and collected a bunch of certifications like PMP, ITIL, CCNE, and MSCE to name a few. Some projects brought fame in IT publications and they were reflected prominently in the document. Is something missing?
Then I put my business hat on and restarted reading. Looked impressive; but where is the value to the enterprise, colleagues, peers, and in general, the connect to benefit that was accrued to the company? The resume lacked mention of initiative, change management, teamwork, metrics or values around the impact of the projects. As a leader, how did she work the internal and external teams towards delivering what mattered! Suddenly I felt that the person had remained enveloped in the world of technology rarely visiting the outside world of business. Her portrayal did not reflect a CIO, but a tech professional.
So I communicated my appraisal of the document advising change to ‘sell’ business alignment and what matters to business; technology is the foundation and can also be outsourced, but domain skills are valuable. Months later, another document landed in my inbox with changes; I tore my hair wondering where I missed in my communication. Maybe she struggled to find the value statement; maybe she does not know how to articulate. Many thoughts wandered through my mind.
After another chance meeting with her, I recommended that she come over for a discussion to my office and hopefully we can together unearth the value and pin it down. It’s a meeting I am awaiting as anxiously as I hope she is.
Read CIO Resume: Part II