Oh I See! Getting CIOs to view their jobs from a different angle:

July, 2011

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July 26, 2011  9:46 AM

Can the CIO improve customer service?



Posted by: Arun Gupta
BPM, CIO as business champion, customer satisfaction, Leveraging social media, Process discipline

It was a panel discussion. The headline for the discussion said,...

July 19, 2011  8:13 AM

Surviving audits



Posted by: Arun Gupta
Audit and the CIO, BPM, CIO as business champion, Compliance and the CIO, GRC, Internal Audit, Process discipline

Once upon a time (actually not too long ago) a company and its audit firm lost their marbles indulging in innovative accounting and logic belying practices. The event resulted in the former shutting down and the latter being dismantled. Hapless citizens and investors...


July 11, 2011  11:54 PM

Cost of IT versus value of IT



Posted by: Arun Gupta
BITA, CIO and CFO relationship, IT as a cost center, IT cost, IT value, role of the CIO

The CFO has traditionally controlled the purse strings ensuring fiscal prudence to keep the enterprise healthy, with adequate financial safety net. As a part of the management team, the discussion and debate ensured that investments stayed aligned to overall company direction. With adequate risk...


July 4, 2011  10:00 PM

Is divergence the new convergence?



Posted by: Arun Gupta
always on computing, convergence of devices, mobile explosion, smartphones, Tablet computing

“I use seven screens to manage my work and life,” proclaimed a high-ranking Silicon Valley geek working for a big technology company. It amazed everyone on the table


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