Oh I See! Getting CIOs to view their jobs from a different angle:

May, 2010

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May 31, 2010  6:39 AM

Online customer service in a connected world



Posted by: Arun Gupta
CRM effectiveness, multi-channel commerce, online customer service, social media and e-commerce

In the last few weeks, I attempted to reach out to various service providers—organizations whose services I had availed in the past via their websites. The objective was to seek help with unsubscribing from their mailing lists, as well as for assistance in resolving problems I faced with a few...

May 25, 2010  2:22 AM

Are you “Open Sourcing”?



Posted by: Arun Gupta
CIO and open source, open source, open source and government, open source and the enterprise, open source strategy

Last week, I had the privilege to meet international thought leaders from different parts of the world. A large number of them worked with ministries, governments, or educational institutes after having spent decades with the industry churning patents for the companies they invested their time in....


May 18, 2010  1:38 AM

What enables Business-IT alignment (BITA)?



Posted by: Arun Gupta
BITA, business IT alignment, business IT alignment and profitability, CIO and alignment, IT business alignment

Recently, an international event management company approached me to conduct a workshop on Business-IT Alignment. It made me wonder whether CIOs are really interested in one more presentation on this subject unless these CIOs lived off another planet (or have just been born), and needed to be...


May 11, 2010  7:10 AM

The power of CRM



Posted by: Arun Gupta
CRM effectiveness, CRM strategies, master data management

Last week, I was subjected to five calls in a day from an insurance company wanting to sell me a new improved high return insurance cover. The first time round, I listened to the caller, and politely advised her that I already subscribed to the said policy. I interrupted half way through the second...


May 4, 2010  2:21 AM

How to become a CIO – Part 2 (or The business of IT is business)



Posted by: Arun Gupta
aspiring CIO, business of IT, CIO 101, CIO Metrics, how to become a CIO

Every time I meet a set of people aspiring to become a CIO, they are interested in the 101 of how to become a CIO. So a long time back, I wrote on my blog highlighting my viewpoint on how can one become a CIO. In recent...


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