Oh I See! Getting CIOs to view their jobs from a different angle:

May, 2010

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May 31, 2010  6:39 AM

Online customer service in a connected world

Arun Gupta Arun Gupta Profile: Arun Gupta

In the last few weeks, I attempted to reach out to various service providers—organizations whose services I had availed in the past via their websites. The objective was to seek help with unsubscribing from their mailing lists, as well as for assistance in resolving problems I faced with a few...

May 25, 2010  2:22 AM

Are you “Open Sourcing”?

Arun Gupta Arun Gupta Profile: Arun Gupta

Last week, I had the privilege to meet international thought leaders from different parts of the world. A large number of them worked with ministries, governments, or educational institutes after having spent decades with the industry churning patents for the companies they invested their time in....


May 18, 2010  1:38 AM

What enables Business-IT alignment (BITA)?

Arun Gupta Arun Gupta Profile: Arun Gupta

Recently, an international event management company approached me to conduct a workshop on Business-IT Alignment. It made me wonder whether CIOs are really interested in one more presentation on this subject unless these CIOs lived off another planet (or have just been born), and needed to be...


May 11, 2010  7:10 AM

The power of CRM

Arun Gupta Arun Gupta Profile: Arun Gupta

Last week, I was subjected to five calls in a day from an insurance company wanting to sell me a new improved high return insurance cover. The first time round, I listened to the caller, and politely advised her that I already subscribed to the said policy. I interrupted half way through the second...


May 4, 2010  2:21 AM

How to become a CIO – Part 2 (or The business of IT is business)

Arun Gupta Arun Gupta Profile: Arun Gupta

Every time I meet a set of people aspiring to become a CIO, they are interested in the 101 of how to become a CIO. So a long time back, I wrote on my blog highlighting my viewpoint on how can one become a CIO. In recent...


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