Enterprise IT Watch Blog

Oct 13 2010   9:37AM GMT

Should you also prepare for customer no-service with cloud computing?



Posted by: Kevin Beaver
Tags:
Cloud computing
Cloud Computing in 2010
Kevin Beaver
SaaS in 2010

It’s been exactly a year since I went on a rant about my experience with cloud computing and customer no-service. Here was a follow-up story I wrote as well: Email business continuity – this is funny…and ironic

So I was thinking about how things have changed since then. Well, I can say that I haven’t had any big issues with cloud providers and customer no-service lately. I am just a one-man shop so my setup isn’t all that complicated.

In the end, for me and my email continuity woes, things turned out OK. I moved on to Google’s Postini. Ironically, after a few months, THEY started dropping random emails of mine – for no apparent reason. I used my power of choice in the free market and have since moved on to a managed Barracuda solution and it’s working great. My fingers are crossed! Wish me luck.

My point is: imagine the trouble something like this would cause in a larger corporation, non-profit, or government agency. Folks, think long and hard about this kind of stuff (the rest of the story) before jumping on the cloud computing bandwagon. Once things are out of your control in the cloud, it’s a different story altogether.

Kevin Beaver is anĀ independent information security consultant, expert witness, author, and professional speaker with Atlanta-based Principle Logic, LLC and a contributor to the IT Watch Blog. You can reach Kevin through his website at www.principlelogic.com and follow him on Twitter at @kevinbeaver.

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