Harvard Business has an interesting post by Michael Schrage on how to deal with BlackBerry junkies and other techno abusers, pointing the finger at two pilots who allegedly lost track of their current flight while scheduling future flights via their laptops.
IT is supposed to be about enabling the business, but what happens when it has users hell bent on using good technology to their own or corporate detriment? It’s not a new question: Enabling Internet browsing alone has caused innumerable productivity drains, from hours lost to cat videos and Facebook to more serious corporate threats like making data leakage as simple as sending an e-mail to a personal account.
How much of policing this double-edged sword is IT’s job, and how much is it up to management, HR and other departments? Have you ever had a case where you pushed back? I’d love to hear your thoughts at Michael@ITknowledgeExchange.com.