The key to controlling this risk is to make our internal systems attractive, functional and easy to use. Then we avoid the temptation for power users to use twitter etc for their business purposes.
Maybe we need to trust our internal customers to set up wikis, provide internal chat services etc. and re-think all the prohibitions on the Acceptable use policy.
We can spend a fortune on locking down every USB port in the company, but perhaps that money is better spent on making sure the file sharing server has enough grunt to do its job properly.
Craig from Ontario saw the same problems, citing “horror stories of the ‘helpless’ desk that is unable to solve day-to-day problems which cripple users and slow or even prevent them from accessing applications they need to use.” On the other hand, Craig wrote, more and more users entering the workforce lack technical sophistication but are supposed to jump heads first into systems IT has implemented. Without at least some hand holding and guidance, business will likely grind to a halt or users will find shortcuts that could come back to bite them, like using more familiar spreadsheet software that doesn’t implement proper auditing and checks.
Where do you stand? Feel free to write in to me at Michael@ITKnowledgeExchange.com.